Job Description

Company Overview

Prism Network Ltd is a leading provider of national disaster recovery and building repair services, catering to the insurance and property sectors. We pride ourselves on delivering rapid, professional, and efficient customer service to both commercial and domestic properties, working closely with insurers, brokers, and property management professionals.

Summary

Building Repair Network Co-Ordinator

Reporting to the National Contractor & Surveyor Manager

Monday to Friday 9am-5pm

Remote working

Main Responsibilities

Provide Assistance to the National Contractor & Surveyor Manager Drive improved contractor performance using MI & KPI's Identify potential new network contractors & surveyors Assist with the onboarding of new contractors & surveyors including all documentation Assist the network to provide the best service to customers in the industry. Liaising with the claims department and accounts department Escalation of non performance Contractor WIP reviews Customer feedback and collection of contractor NPS scores Liaise with clients & customers Any adhoc tasks as required by the Head of Customer Services

Skills

Understanding of working with a Building Repair Network Understanding of Insurance claims process Well organised and able to prioritise Driven, determined with good attention to details Strong influencing skills Works well as part of a team
If you're ready to make a difference in the lives of those affected by property damage, we invite you to apply for our Repair Network Co-Ordinator position today!

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance Referral programme Work from home
Experience:

Insurance Industry: 3 years (required)
Work Location: Remote