Job Description

Account Manager- Building Services

Role Overview

We are seeking an experienced and commercially minded

Account Manager

to manage and grow a portfolio of building services contracts. The role focuses on maintaining strong client relationships, ensuring service delivery meets contractual and compliance requirements, and identifying opportunities for account growth.

This is a client-facing role requiring a solid understanding of building services operations, excellent communication skills, and a proactive, problem-solving approach.

Key Responsibilities

Client & Account Management

Act as the primary point of contact for assigned clients across commercial building services contracts Build and maintain long-term, trusted client relationships Lead regular client meetings, service reviews, and performance reporting Manage client expectations and resolve issues promptly and professionally

Service Delivery & Operations

Ensure contracts are delivered in line with SLAs, KPIs, and statutory compliance Liaise closely with operations, engineering, and subcontractor teams Monitor service quality, productivity, and contract performance Support mobilisation of new contracts and transitions where required

Commercial & Financial Management

Manage contract budgets, margins, and cost control Identify and deliver opportunities for additional works, variations, and renewals Support pricing, quoting, and commercial negotiations Contribute to forecasting and reporting on account performance

Compliance & Health & Safety

Ensure all works are delivered in line with H&S legislation and company procedures Support audits, compliance checks, and client documentation requirements Promote a strong safety culture across all sites and teams

Skills & Experience Required

Essential

Proven experience in an Account Manager or Contract Manager role within building services, FM, M&E, or related sectors Strong understanding of building services delivery (e.g. HVAC, electrical, mechanical, compliance) Excellent client-facing and communication skills Commercial awareness with experience managing budgets and margins Strong organisational skills and ability to manage multiple accounts

Desirable

Relevant technical or industry qualifications Experience working with CAFM or CRM systems Knowledge of statutory compliance (e.g. gas, electrical, water hygiene, fire systems) Experience in upselling or account growth

Personal Attributes

Professional, confident, and customer-focused Proactive and solutions-driven Strong attention to detail Able to work independently and collaboratively Comfortable operating in a fast-paced, operational environment
Job Type: Full-time

Pay: 80,000.00 per year

Benefits:

Company pension Life insurance Private medical insurance
Work Location: In person