Job Description

Job Title:

Bull Court Night Support Worker

Salary Scale:

140.62 per night (8pm - 8am)

30.62 per night enhancement for waking in relation to clients

10.30 On Call enhancement per night (8pm-8am)

Hours:

1x 12-hour shift (wk1 Mon, wk2 Sunday, wk3 Monday)

Contract Type:

Permanent Contract

Reports To:

Senior Supported Accommodation caseworker

Genuine Occupational Qualification:

Due to the nature of the project this post is only available to female applicants. This post is exempt under the Employment (Sex Discrimination) Act 2000.

Purpose of the Role

Bull Court is a 6-bed supported accommodation for women who are at high risk of harm and experiencing multiple issues linked to domestic violence, poor mental health, drug and or alcohol issues.

The purpose of this role is to ensure the health and well-being of the women living at Bull Court is maintained out of normal office hours. To provide a point of contact for residents who may need assistance, and to provide and maintain the security of the building.

We want to ensure that every woman feels safe and free from harm and the role of night support worker will ensure that this is possible.

This role will be a waking position between 8pm and midnight approximately after that it will be asleep in position and available to deal with any emergencies and waking between 8am.

Context and Main Objectives of Post

To work within a Psychologically Informed Environment and Trauma Informed Care framework with all residents of Bull Court. To deliver a range of independent and holistic solutions to aid move on into independence. Support may include but is not limited to:

Health & Wellbeing

Assistance with practical skills such as organising cooking evenings and ensuring that the house is kept clean.

Meaningful occupation

Independent living skills

Main Duties

Ensure that Bull Court is a safe environment for all residents on site

o To complete cleaning tasks within the communal areas of the project with the women

o Ensure that Bull Court is secure

o Respond promptly and positively to any issues that may arise during the night shift

o Ensure that all administrative tasks; including the update of case files are completed effectively

o Ensure that the handling of all medication is safe and recorded promptly

o To ensure that a staff presence is maintained at Bull Court at all times

Provide a point of support for residents outside of normal office hours.

Complete case file recording, incident reporting and administration tasks such as filling

Maintain accurate records and log any interaction with residents during the shift or concerns

Develop a relationship of trust, care and understanding with all residents via social Interaction

Liaise with emergency services where applicable

Inform your line manager of any serious incident or crisis as soon as practicable

Participate in training and contribute positively to supervision, appraisal and fortnightly team meetings

Work flexibly and have the ability to swap shifts and work at weekends, holiday periods, and overnight, as required

Ensure that house rules in regards to drugs and alcohol are maintained

Work collaboratively with colleagues and ensure that hand over is thorough and helpful

Provide on call phone cover as per the on-call process and following the staff script for the wider Encompass Estate.
Administration, Records and Statistics

Prepare monthly time sheets and ensure they are submitted by the 7th of the following month. Actively be involved in the development of outcomes and outputs related to the project. Record, monitor, analyse and present statistics in relation to these to enable the provision of reports to funders as directed by the Chief Executive Officer, ensuring these are of a high standard.
Remain up to date and proficient in the use of all relevant IT applications and undertake training as required.

Compliance

The post holder will comply with and work within in the context of all Encompass policies, procedures and practices. Adhere to Encompass Equal Opportunities Policy, applying anti-discriminatory practice, ensuring that all services are made as accessible as possible to clients. Adhere to Encompass Southwest's safeguarding Policy and Procedures Maintain confidentiality of information about staff, clients and Encompass business and be aware of the Data Protection Act 1998 and Encompass Data Protection and Confidentiality policies and procedures. Comply with the Health and Safety Policy in all aspects of the work, carrying out health and safety checks in line with policy and keeping records as required. Attend and contribute to regular supervision job appraisal meetings with the line manager and appraisal meetings with the Chief Officer'
Post- holders will require an Enhanced CRB check.

Person Specification

Knowledge, Training & Experience:

Essential

Extensive experience and knowledge of working with vulnerable people

Experience of working within the homelessness sector

Must have robust networks with relevant partner agencies or be able to swiftly build relationships if new to the area

Ability to demonstrate a range of leadership styles to deliver the project aims.

History of affecting real change with vulnerable individuals or families

Experience in managing proactive and reactive workloads.

Ability to use initiative to resolve complex problems

Experience of working under pressure and prioritising workload

Well organised and methodical

Experience of assessing complex situations and making reasoned decisions

Excellent communication skills, written and oral, together with the ability to cope well in stressful situations, being assertive when necessary, and to act tactfully and with care in conflict situations.

Experience of working within a trauma informed care (TIC) environment when supporting clients to avoid re-traumatisation.

Communication Skills:

Essential

Developed communication skills for delivering key messages to a range of stakeholders both statutory and voluntary sector.

Ability to use informed persuasion and negotiation skills to influence others.

Ability to be able to listen without judgment

Desirable

Good presentation skills for conveying complex concepts.

Analytical:

Essential

Ability to identify risks, anticipate issues, create solutions and to resolve problems in relation to project or service delivery.

Ability to understand a broad range of complex information quickly and make safe decisions where opinions differ / no obvious solution.

Planning Skills

Desirable

Evidence of planning and delivering programmes, projects and services on time.

Personal Attributes and Other Requirements:

Essential

Methodical approach to work

Clear thinking

Non-judgemental, client centred approach

Flexible

Persistent

Able to work under pressure

Committed Team Worker. Ability to work alone as well as part of a Team

Confident in handling difficult situations

Assertive

Self-motivated and energetic

Sense of humour

Relates well to client group

Desirable

Current driving licence and use of vehicle

What we can offer YOU

The opportunity to be part of an enthusiastic, friendly, motivated, fast growing and highly professional team working together to make a difference to some of the most marginalised people in our community.

A supportive environment offering structured supervision allowing you the time and space to reflect on your practice and offload, when necessary, with a trained psychotherapist

28 days annual leave plus 8 recognised bank holidays (pro-rata) - valued time away to spend doing what you love.

The opportunity to grow your skills and knowledge within a Psychologically Informed Environment (PIE) and Trauma Informed Care (TIC).

Job Types: Part-time, Permanent

Pay: From 140.62 per day

Expected hours: 12 per week

Benefits:

Company pension Life insurance On-site parking
Schedule:

Night shift Overtime
Work Location: In person

Application deadline: 30/05/2025
Reference ID: Bull Court Night Support Worker