Job Description

Job Introduction

The Role

As our Bullion Trader - Account Manager, you'll play a critical role within our Sales team, managing high-value client relationships and driving commercial performance. You will be hands-on in trading, supporting high-net-worth individuals (HNWIs), and mentoring junior traders, while shaping the client journey and ensuring our services align with JQB's strategic goals.

Key Responsibilities

Build and maintain strong relationships with high-net-worth clients, acting as a trusted advisor for precious metals investments, portfolio options, and services. Own and manage a high-value personal sales pipeline, ensuring strong conversion and retention across B2C and B2B markets. Develop tailored pricing and product strategies aligned with market movement and business objectives. Provide guidance and mentoring to junior team members, promoting a high-performance, compliance-led culture within the trading team. Collaborate cross-functionally to enhance the customer journey, working with product, compliance, and operational teams to continuously improve service and delivery. Ensure operational accuracy in trading activity, including stock availability, pricing, and order processing. Maintain strong awareness of economic trends and market shifts to inform commercial insight and trading decisions. Act as an ambassador for JQB's full service offering, including pensions, storage, and tailored investment solutions.

The Ideal Candidate

We're looking for someone who:

Has proven experience working with HNW clients and managing large transactions confidently and professionally. Thrives under pressure and can maintain composure and attention to detail in a fast-paced trading environment. Possesses excellent commercial and market awareness, with a strong grasp of investment principles. Is proactive and confident in leading conversations, presenting ideas, and delivering high standards across every interaction. Has experience mentoring or developing team members and is motivated to support others in achieving success. Is target-driven and performance-focused, with a passion for delivering value to both the business and the client.

Experience You'll Bring

2+ years in a sales, trading, account management or investment-based role. Experience working with high-net-worth individuals or within the precious metals, wealth, or investment sector. Strong communication skills, commercial mindset, and exceptional attention to detail. Leadership or mentorship experience is an advantage. Confidence using Excel, CRM systems, and sales data reporting tools.

Package

Salary: up to 35,000 depending on experience plus commission. Employee bonus scheme - up to 30% based on company performance. 25 days holiday (with the option to buy x5 more). Opportunities and budget for skills development. Join a team where your ideas and contributions are valued and make a difference.

Please note: this is an office based role from our Birmingham head office. We are unable to sponsor visas.