Job Description

Job ID: 38588


Location: London, GB


Area of interest: Operations


Job type: Regular Employee


Work style: Office Working


Opening date: 5 Sept 2025

Job Summary

We are seeking an experienced and strategic Prime Services Solutions Lead - UK to oversee the delivery of client solutions for Prime Services across the region. In addition to managing complex client relationships across prime brokerage, clearing, custody, and financing, this role carries leadership responsibility for the Prime Solutions team in the UK. The successful candidate will be responsible for driving client satisfaction, operational excellence, and front-to-back execution for high-value institutional clients in the UK, while working closely with global counterparts to align standards and best practices.

Key Responsibilities

Regional Leadership (UK)

Lead and manage the Prime Solutions team in London, ensuring effective management of institutional clients. Provide mentorship, performance management, and strategic direction for regional team members. Act as the senior escalation point for client issues in the region. Ensure regional consistency in process adherence, client communication, and delivery standards in line with global framework.

Client Implementation Ownership

Serve as the primary lead for clients in the UK, including hedge funds, asset managers, and broker dealers. Develop and manage regional account management plans, timelines, and issue logs for all customers. Develop and deliver solutions to improve client experience and generate additional revenue Perform relationship management functions including conducting regular client reviews

Stakeholder Management

Collaborate closely with Sales, Relationship Managers, Product, Legal, Compliance, Risk, and Operations to ensure seamless client delivery. Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all to way to operations on the ground, securing support services from other teams. Act as the regional subject matter expert for client challenges, bringing insights into global forums. Drive alignment with global onboarding governance and risk standards, tailoring them appropriately for regional nuances.

Governance, Control & Regulatory Oversight

Ensure all account management activity complies with internal policies, operational risk controls, and regulatory obligations. Represent the Prime Solutions function in internal control forums, regulatory reviews, and audit walkthroughs as needed. Ensure client and process documentation is complete, accurate, and auditable. Ensure the Group Risk Management standards are being maintained/adhered t Engage Risk, Legal & Compliance and Operational Risk as appropriate on escalated items relating to Risk Management

Client Communication & Experience

Act as a senior client-facing representative, guiding clients through a transparent and professional experience. Lead account management calls, provide structured project updates, and drive resolution of issues with urgency and ownership. Be responsible for the end-to-end client management processes and their associated client experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints Active logging, management and resolution of client's complaints in line with SCB complaints policy and stated turnaround times. Assessment & action of failure points, understanding and mitigating actions to resolve causes of failure

Continuous Improvement

Identify process inefficiencies and contribute to client support model enhancements. Represent the Voice of the Client, championing change and improvements across the client experience. Collaborate with global and regional peers to streamline workflows and eliminate delivery friction. Drive feedback loops into product and platform development teams based on client experience.

Skills and Experience

Business Facilitation Manage Change Service Delivery Operations Client Relationship Management Communication Skills Product Knowledge

Qualifications

8-10 years of experience in Prime Brokerage, Client Service, or Financial Markets Operations. Strong knowledge of Prime Services (clearing, custody, margining, and financing) and front-to-back trade lifecycle. Prior experience managing complex client relationships including hedge funds, asset managers, or large institutional clients in the UK. Proven leadership experience managing regional or cross-functional teams. Solid understanding of regional regulatory frameworks. Bachelor's degree in Finance, Business, or related field

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers