Job Description

Overview

We are seeking a motivated Business Administration Apprentice to join our team. This paid position offers an excellent opportunity to gain practical experience in office management and administrative support within a professional environment. The successful candidate will assist with various organisational tasks, develop essential skills, and contribute to the smooth operation of our business. Prior office experience is advantageous but not essential, as training will be provided.

Duties

Client support:

Provide essential support to clients by scheduling meetings, preparing presentations and responding to enquiries. Always deliver excellent customer service, ensuring clients receive timely assistance and high-quality support throughout their engagement with the company
Communication:

To interact with leads and deal with enquiries from clients, acting as a bridge between consultants, clients and other staff members. The assistant manages emails, phone calls and schedules meetings to move the client to the next stage. They ensure effective communication flows within the business
Document Control:

Organise, maintain and update both physical and digital documents ensuring documents are stored securely but remain easily accessible, while always maintaining confidentiality. Make sure all relevant paperwork is correctly saved on the server and filing system if necessary. Set up folders for new clients and ensure all required documentation is available for Metrick staff
General daily tasks:

Complete day-to-day administrative duties including posting, filing, printing, scanning, answering phone calls, emailing, booking and other routine tasks that support the smooth running of the office
Database Management:

Support the maintenance and updating of internal databases, with a primary focus on managing the grant database for our app. This includes adding new grants, updating existing entries, ensuring all information is correctly formatted and removing or hiding any grants that have closed so they are no longer visible on the app. Ensure the data is correct, consistent and user friendly so clients can easily find and access the grants they are entitled to through the app
Meetings:

Prepare agendas for meetings, take accurate minutes and distribute required documents afterwards. Book all internal and external meetings and ensure all necessary paperwork is prepared in advance
Research Support:

Conduct research to identify new grants and extract relevant information from grant newsletters and other sources, then add the gathered data to the company's grant database. Support ongoing projects and client requirements by keeping the Metrick team informed of new funding opportunities
Training and Development:

Participate in training sessions to develop business administration skills. Undertake any required learning to progress through the apprenticeship framework
Customer Relationship Management (CRM)

Update and maintain client records in the CRM system (HubSpot). Support the team in tracking client interactions and follow-ups

RequirementsEssential qualifications

GCSE English (Grade 9-4 / A-C / Level 2) essential
GCSE Maths (Grade 9-4 / A-C / Level 2) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills Attention to detail Organisation skills Customer care skills Team working Initiative

Other requirements

A full UK driving licence and access to a car are required
Job Type: Apprenticeship

Pay: From 11,778.00 per year

Work Location: In person