Job Description

It's more than a job
Are you looking for a challenging and rewarding career? Look no further! Logistics is the behind-the-scenes magic that keeps our world running smoothly. It's the process of moving goods from one place to another, ensuring that parcels arrive at our doors, supermarkets stay stocked, and our favourite foods are always available at restaurants. Whether it's your favourite popstar's concert gear or a football team's equipment, logistics makes it all happen, connecting us globally and making everyday life more convenient.
At Kuehne + Nagel we provide logistics solutions for business customers across the globe. We ensure that their goods are transported efficiently and reliability by air, sea, road and rail to where they need to be, meeting the unique needs to each and everyone of our customers.
?
We are currently seeking a motivated and enthusiastic individual to join our Sea Logistics Import Operational Care Centre in Birmingham. Our Operational Care team at Kuehne+Nagel provides accurate and timely processing of shipment tasks and invoices, supporting our Customer Care teams.
The Sea Logistics Operational Care Specialist Apprentice will be part of a team within the Operational Care Centre (OCC) responsible for ensuring efficient and effective operations, focusing on providing outstanding care and service to our customers. The role oversees the exportation process of goods out of the country and will involve coordinating with various suppliers, ensuring compliance with trade regulations, and optimising the efficiency of the export logistics process.
This is not just another job, it's an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!
How you create impact
Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Business Administration Level 4 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
As part of the team, you will be providing operational support to customer facing teams to ensure that our customer expectations are met/exceeded. You will be in communication with a variety of people, including other KN offices and shipping lines. It is a varied role and your training will equip you to be involved in problem solving, finance tracking and supporting the department with their day-to-day duties.
You'll be learning how to...

• Aligning with our Customer Care Teams to meet and exceed our customer's requirements.
• Coordinate the end-to-end export process from shipment initiation to departure.
• Riase invoices and process accruals within defined timelines.
• Liaise with other KN Teams and shipping lines to track shipments and resolve any issues that arise during the import process.
• Address and resolve any issues related to import shipments, such as delays, damages, or compliance concerns.
• Provide excellent service by ensuring clear communication and prompt responses to inquiries related to import shipments.

What we would like you to bring
The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 - 9 / A*-D including Maths & English)
Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organization skills is important, and you will need the ability to multitask and be a self-starter.
Previous use of Microsoft Outlook and Excel is beneficial.
Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies
Key Information:

• Apprenticeship Contract: Fixed Term 2 years
• Working hours: Monday - Friday - Days - 37.5hrs per week
• Place of work: On Site - 3 Avenue Road, Aston, Birmingham (B6 4DU) - please check location to ensure is commutable

Recruitment Process:
Step 1: Applications will be reviewed on a rolling basis.
Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.
Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team.
Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.
What's in it for you
We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of 15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that's not all! You will also receive attractive benefits and an Apprentice NUS discount card.
We understand that starting a new job can be daunting, but don't worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey.
Don't miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Skills Required