Job Description

Business Administrator/Receptionist/Patient Care Co-ordinator

The Nantwich Clinic- About Us

The Nantwich Clinic is a family-run healthcare clinic, known for exceptional patient care and a strong sense of community. Our CQC-registered clinic team includes podiatrists, rehabilitation specialists, a GP, an audiologist, and aestheticians, working together to help people feel and look their best. From pain relief to skin health and private GP and audiology services, we're growing fast and need a patient-first administrator to keep our busy front desk running smoothly.

The Role

You'll be the calm, organised heartbeat of our front desk--welcoming patients, coordinating bookings, and keeping our systems accurate and up to date. You'll use your initiative to solve problems before they become issues, support the wider team, and make sure every patient interaction feels warm, professional and effortless.

You're the kind of person who naturally suggests what helps, whether that's a follow-up appointment or a simple at-home product, because you care about outcomes.

Key Responsibilities

Patient Experience & Communication

Be the first friendly point of contact in person, by phone, webchat, text and email. Demonstrate outstanding phone etiquette and written communication at all times. Go the extra mile to help patients--reassure, explain next steps, and follow up when needed.

Bookings & CRM

Use our CRM to book and amend appointments across podiatry, rehab, GP, audiology and aesthetics. Manage confirmations, reminders and patient messages to minimise DNAs. Keep records accurate with meticulous data entry.

Operations & Admin

Create, format and manage documents in Outlook/Office 365 (Word, Excel, Teams) and Google tools. Type correspondence, reports and meeting notes with speed and accuracy. Handle daily cashing-up/end-of-day reports and support basic financial reconciliation. Maintain electronic filing and scanning systems; keep the front desk tidy and efficient. Monitor stock, supplies and clinic consumables; place and track orders. Coordinate diaries and prepare meetings; take clear minutes and actions.

Team Support

Provide reliable admin support across departments as the clinic evolves. Embrace new services, systems and technology with curiosity and a love of learning.

About You

You'll thrive here if you:

Are a genuine people-person--calm, friendly and patient-centred. Have 1+ year of experience in admin, customer service or a similar front-of-house role. Type accurately and manage data with real attention to detail. Are confident with Microsoft Excel/Word/Outlook/Teams and comfortable with Google tools. Communicate clearly and professionally on the phone and in writing. Stay organised under pressure, prioritising effectively in a fast-paced environment. Work well independently and as part of a close-knit team. Enjoy learning about new treatments and processes as our clinic grows. Love getting involved in social media.

What We Offer

A supportive, family-focused workplace that truly values people. Real opportunities for personal and professional growth. Employee and

family

discounts on services. Free on-site parking. Paid volunteer time. Company events and wellbeing initiatives. Competitive pay, dependent on experience.
The Details

Job type:

Full-time, permanent.

Also open to discussing part-time hours, 10.30-2.30 M-F and some Saturdays 8.30-12.30

Schedule:

Monday to Friday

with rota

weekend availability

Location:

Nantwich, Cheshire

How to Apply

Please email your CV and a short cover letter explaining why this role is right for you to

kate@thenantwichclinic.co.uk

with the subject line

Business Administrator Application

.

Job Types: Full-time, Permanent

Pay: 25,396.80-27,000.00 per year

Benefits:

Company events Employee discount Free parking On-site parking Paid volunteer time Store discount
Work Location: In person