Job Description

Salary:

14,500 per year

Hours:

37.5 hours per week (1 day a week reserved for study)

Location:

Gloucester

Contract type:

Fixed term 12 months

Closing Date:

8th of December 2025

Please quote job reference: ABL 823

Role Purpose:

Healthy Lifestyles Gloucestershire is offering an exciting Business and Customer Support Apprenticeship opportunity for individuals passionate about public health and helping others lead healthier lives. This apprenticeship provides hands-on experience in a supportive, community-focused environment dedicated to improving the wellbeing of local residents. As an apprentice, you will play a key role in supporting the day-to-day operations of the service. Responsibilities will include handling incoming enquiries via phone, email, and online platforms, maintaining accurate client records, supporting on special projects, interpreting and presenting service data, and assisting with administrative tasks. You will also contribute to promoting the service through community engagement, social media updates, and partnership support. This role is ideal for someone who is organised, approachable, and eager to develop strong communication and customer service skills. You'll gain valuable experience working within a multidisciplinary team, while also studying towards a recognised qualification in business administration or customer service. Through this apprenticeship, you'll develop a solid foundation in administrative processes and client interaction within a health promotion context. You'll be contributing to a service that supports residents in areas such as smoking cessation, healthy eating, physical activity, and mental wellbeing. Whether you're starting your career or looking for a meaningful entry into public health and customer support, this apprenticeship offers a rewarding pathway with real impact on the lives of people in Gloucestershire.

Key Responsibilities:

+ Customer Service Support: Respond to phone calls, emails, and online enquiries from members of the public, professionals, and partner organisations in a polite, professional, and helpful manner. You'll assist with the first point of contact, helping to offer reassurance and signposting to the right support if necessary.
+ Appointment Coordination: Help clients book in for support sessions and ensure schedules are kept up-to-date. You'll use electronic systems to manage bookings and support the wider team in keeping records accurate and confidential.
+ Special Projects: Assist with the planning and implementation of targeted service projects within the Gloucestershire community, tasked to us by key stakeholders within the county.
+ Interpreting/Presenting Data: Reviewing derived data from the service to identify trends, interpret service performance, and relay the findings back to the service to facilitate improvements.
+ Data Entry/Record Management: Update client information in our digital systems, assist with preparing reports, and make sure key information is filed and shared in line with data protection requirements.
+ Team Support: Assist with internal meetings, promotional campaigns, and community outreach events. You might help create flyers, manage social media posts, or gather feedback from service users to help improve what we do.

Skills and Qualifications:

Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Negotiation skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Physical fitness Ability to multi-task English or Maths at Level 2

Our Values:

The post holder will be expected to operate in line with our workplace values which are:

People Powered Bold Effective Thoughtful

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