Job Description

About Us:

Japanese Head Spa Co is a specialist

training provider in Japanese Head Spa techniques

, bringing authentic scalp therapy education to salons, spas, and wellness professionals across the UK and beyond. Our mission is to preserve and share the art of Japanese head spa, empowering professionals with hands-on skills, cultural knowledge, and holistic understanding.

We are looking for a motivated and organised

Business Administration Apprentice

to support our small, dynamic team with day-to-day operations and client relations.

Role Overview:

This role is ideal for someone who is eager to gain hands-on experience in business administration within the beauty and wellness education sector. You will assist with maintaining and updating records, reaching out to past and current students and salon partners, coordinating schedules, and supporting the delivery of our training programmes.

Key Responsibilities:

Administrative Support

Maintain and update internal databases and CRM systems (e.g., student records, partner salons, training contacts) Assist with managing email inboxes, calendars, and document templates Prepare training materials, certificates, and course documentation as needed

Client Communication

Contact previous and current students and salon partners to: Confirm course details or attendance Share follow-up information or feedback surveys Update records and keep contact details current Provide friendly and professional responses to basic inquiries via phone or email

Operational Tasks

Support the coordination of training sessions (venue bookings, attendee lists, equipment checklists) Help with invoicing, bookings, and payment tracking File, scan, and organise digital or paper records in line with data protection standards

What You'll Learn:

Core business administration skills (scheduling, communication, recordkeeping) How to manage customer relationships in a professional training environment Practical use of tools like Excel, Google Workspace, or CRM platforms Insight into operations within a niche education and wellness business

Requirements:

Keen interest in business, admin, or operations Strong communication skills and attention to detail Basic computer skills (email, spreadsheets, file management) Reliable, organised, and willing to learn Respectful, calm, and professional approach to working with clients

Preferred (but not essential):

Previous customer service or admin experience Interest in beauty, wellness.

What We Offer:

Fully funded apprenticeship training with mentorship Real responsibility and professional development from day one Friendly, supportive team environment Progression opportunities into permanent roles in admin, operations, or client support Occasional access to product samples, wellness perks, or team training events
Job Type: Full-time

Pay: From 7.55 per hour

Expected hours: 37.5 per week

Schedule:

Monday to Friday
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person