Job Description

We are looking for a Business Administrator, full time Monday-Friday. This will be a varied role within the operational side of the brand.

You'll help ensure daily operations run smoothly by supporting customer service and sales as well as assisting with data collection and analysis. As business requirements dictate, there would be cross-departmental support during peak periods such as website admin.

About Us

Rebecca Udall was founded in 2018 and is an independent, design-forward and digitally native luxury homeware brand. We're passionate about partnering with artisan and heritage manufacturers to create exceptional linens and homeware. It is a really exciting time in the brand: we are a fast growing business and have ambitious plans.

Key Responsibilities

Customer Service & Sales Support

Respond to customer queries: live chat, email and telephone in a timely and professional manner Liaise with couriers to manage delivery queries Assist with operational support of press loans and photoshoot samples Issue quotes to clients Wholesale support Communicating feedback to relevant departments to improve the business Assist with order packing if required (support during very busy periods - this is not a regular part of the role)

Operational & Administrative Support

Support website administration such as product uploads and updates Help with stock check-ins and inventory accuracy

Data Collection & Analysis

Assist in gathering and analysing business data to inform decisions

Cross-Functional Flexibility

Collaborate with various departments to support operational needs Take on additional tasks during high-demand times as required

Skills & Experience

Previous experience in an administrative, operational or customer-facing role Strong organisational and prioritising abilities Excellent written and verbal communication skills High proficiency using Microsoft Office (Doc, Excel, Outlook) and other relevant tools As a digital first brand, you enjoy using technology to make processes more efficient and accurate Detail-focused with a proactive, hands-on attitude Adaptable and solutions-oriented Positive, can-do attitude with a high level of initiative Customer centric Good problem solving abilities Able to demonstrate understanding of the luxury customer Strong communication skills, both written and verbal, with a focus on professional phone etiquette.
To apply, please send a CV and ideally a cover letter explaining why you feel you would be a good fit for the role.

As we are a growing brand and with this being a newly created role, if you have specific skills or interest that you are keen to develop, there is a possibility this can be incorporate in to the role for the right individual. For example, finance, logistics, sales or other within the operational side of a business.

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Employee discount On-site parking
Ability to commute/relocate:

Malton YO17: reliably commute or plan to relocate before starting work (required)
Work Location: In person