Job Description

We're growing and want you to be a part of our journey.
Business Analyst - 12 month FTC
The Business Analyst will be working in collaboration with business stakeholders, the IT team and external developers to evaluate how to achieve the business aims for the GMPe programme.
Location - This role will be based in either London or Birmingham, hybrid working 2-3 days a week in the office.
Term - 12 month FTC to start asap
Role and ResponsibilitiesEvaluating and documenting business processes
Eliciting and documenting requirements and user stories
Seek creative ways to solve UX problems
Specification writing
Clear communication of design and changes to business stakeholders, technical teams and management
Engagement throughout the full SDLC
User acceptance testing
Build training materials
Act as a liaison between stakeholders, users and technical teams to ensure effective adoption of any new system or process
Identifying new opportunities for improvement
Analysis of options to identify the best fit for the business need
Organise and run meetings and presentations with stakeholders in all areas of the business, to gather and share information

Key Skills & Experience
Evidence of solid work experience specifically in the pensions industry as a business analyst
Experience of a major change and transformation program
The ability to influence stakeholders and work closely with them to determine acceptable solutions
Experience creating detailed reports and giving presentations
Competency in Microsoft applications including Visio, Word, Excel, and Outlook
Competency in using JIRA
Excellent planning, organisational, and time management skills
Experience in both Waterfall, Agile and mixed development environments



Behaviours & Attributes
Empathy & Emotional Intelligence: Builds trust with stakeholders at all levels (e.g., pension members, C-suite executives). Listens actively to uncover unspoken needs (e.g., hidden inefficiencies in benefits administration).
Critical Thinking: Challenges the status quo and uses frameworks like SWOT or MoSCoW to prioritise requirements.
Basic understanding of software development cycles (if working on tech projects).
Ethical Integrity: Handles sensitive data (e.g., pension member details) with discretion and compliance.
Transparently communicates limitations or risks in proposed solutions.
Proactive Learner: Stays updated on industry trends (e.g., AI-driven analytics).

Demonstrated Commitment to our Core Purpose
Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients.
Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice.

What we offer you
Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this.
we offer Isio - Careers & Benefits.

About Isio
Isio was 'born' in 2020 from the sale of KPMG UK's Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience.
Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us - valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@ISIO.com

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