Job Description

About The Role
--------------------

The

role



The Business Analyst (BA) plays a critical role in supporting the successful delivery of IT and business change initiatives across Gateley. Operating within a dynamic portfolio of over 50 active concurrent projects and programmes the BA contributes to initiatives with significant strategic and financial value. aimed at enhancing client service, driving company growth and increasing profitability towards the businesses North Start target.



The role involves eliciting, analysing, and documenting business requirements, with a strong emphasis on identifying opportunities for improvement and innovation. Gateley employs a hybrid delivery methodology, with a growing emphasis on iterative and agile practices. The BA is expected to work across multiple projects simultaneously, including regulatory, technology-led, and process improvement initiatives, while also contributing to continuous improvement activity.



A key focus of the role is participation in the Discovery phase of the delivery lifecycle--engaging with stakeholders to understand business challenges, expectations, and potential solution options. The BA works closely with stakeholders across the business, development teams, and support functions to ensure that both strategic and operational changes are well understood, well scoped, and successfully implemented.

Key Responsibilities:

Facilitate discovery sessions and workshops to elicit, challenge, and document business requirements for new projects and programmes ensuring a focus on business benefit and value. Document and maintain As-Is and To-Be process maps to support analysis, solution design, and change implementation--ensuring clarity in current operations and alignment with future-state objectives Conduct cost-benefit analysis and Return on Investment (ROI) assessments at key stages of the project lifecycle--before initiation, during delivery, and post-implementation--to support informed decision-making, prioritisation, and evaluation of business value Creation of prototypes or mock-ups to support solution design and stakeholder engagement, helping to validate requirements and explore user experience options prior to development. Translate business needs into clear, actionable requirements and user stories that support solution identification and implementation. Support the creation and execution of test plans, including defining acceptance criteria and participating in UAT. Analysing defects, bugs and feedback obtained through the Quality Assurance process Delivering business readiness activities by supporting on and producing training guides, communications and engagement with internal support teams. Produce high-quality documentation including business process flows, functional specifications, and user guides. Liaise with internal stakeholders, development teams, third-party vendors, and clients to ensure alignment and successful delivery. Communicate effectively with both technical and non-technical audiences, tailoring language and detail appropriately. Utilise tools such as Visio and DevOps to support analysis, documentation, and collaboration. Ensure compliance with company policies and procedures throughout the project lifecycle. Contribute to continuous improvement initiatives within the Business Analysis function that seek to improve collaboration with the business, internal support teams and enhance ways of working. Collaborating with Project Managers, Developers, and Quality Assurance to ensure successful delivery. Manage continuous improvement activities from idea through to inceptions, directly engaging with both internal and external stakeholders with a view to increasing efficiencies across the business and removing business challenges and pain points. Ability to work on multiple projects at one time, pro-active prioritisation, management and planning of own diary and ensuring work is completed to approved deadlines. Identification, ownership and management of project and programme risks, identifying and implementing mitigating actions to reduce and remove the impact of risks.
The

team



You'll be joining an established and collaborative Business Analysis team within the Gateley Change Department. The team is focused on delivering high-quality change initiatives that align with Gateley's strategic goals--supporting growth, enhancing profitability, and improving client outcomes.



Led by the Business Analysis and Quality Assurance Lead, the team brings a wealth of experience and deep organisational knowledge. They are united by a shared commitment to keeping the customer at the heart of everything they do--whether that's improving business processes, implementing new technology solutions, or uncovering insights into operational challenges.



As a valued member of the team, you'll have the opportunity to contribute to its continued growth and maturity, while also supporting and mentoring junior colleagues as part of a supportive and high-performing environment.



The role will have an internal reach needing to liaise both with C suite stakeholders and their departments and delivery teams as well as liaising externally with large technology providers.



The

person



Candidates will be able to demonstrate the following attributes:

Stakeholder Engagement

The Business Analyst will engage with a range of third-party vendors and service providers alongside internal stakeholders including operational teams, project sponsors, and subject matter experts.



The role requires the ability to take stakeholders through the phases of project delivery to put them at the heart of the delivery. The candidate will have the ability to manage expectations, influence outcomes and resolve conflicts to ensure the stakeholder needs are central to delivering the business initiatives.

Tools and Methodologies

Familiarity with Agile, Waterfall, and hybrid delivery models is expected. The Business Analyst should be proficient in using tools such as Microsoft Visio, DevOps and Microsoft Office Suite. Knowledge of business process modelling techniques (e.g., BPMN) and requirements prioritisation methods (e.g., MoSCoW) is mandatory.

Career Development

This role provides a foundation for progression to a Senior Business Analyst position. Opportunities for development include leading larger, more complex projects, mentor junior analysts, and contributing to strategic initiatives.

Additional Information

This job description is not exhaustive. The job holder may be required to undertake additional tasks as needed, reflecting the dynamic nature of the team and its commitment to excellence.


The role also requires strong interpersonal and communication skills, with the ability to build effective relationships across teams and stakeholders. A collaborative mindset is essential, as is a willingness to contribute to team initiatives, knowledge sharing, and continuous improvement. Knowledge or experience of the legal sector is advantageous and will support contextual understanding of business needs and priorities.

About Us
--------------

The

benefits



With support, coaching and feedback from some of the most engaging colleagues around our great development and progression opportunities will reward your commitment and loyalty. We offer a competitive remuneration package where you'll be rewarded for your individual performance with an opportunity to receive an annual bonus.



In addition, we have a wide range of learning and development opportunities via our Learn platform to develop new skills and progress your career. Our My Flex comprehensive rewards package includes options covering annual leave (and the benefit of purchasing extra days), cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and many more benefits (grade dependent). Finally, with Perks At Work/Home you can select a host of retail benefits that suit your needs alongside a Community Online Academy, free courses for all from fitness to coding to languages to hip hop dance.



We are

Gateley



We are forward thinking and straight talking, our approach is to find solutions to the problems that our clients face. Gateley is a legal and professional services group, we are a group of formidable experts in all areas of law and business. Passionate problem solvers, we get our kicks from finding the right answers and getting our legal and business clients where they need to be. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. Being part of Gateley is not just about the expertise that you bring; it's about attitude too.



The 'Gateley Story' is the story of our people and our culture. It is what has got us to where we are today as a successful business and it's the driving force behind the Gateley Team Spirit and the values that have shaped it. We have a set of shared internal values that capture what the Gateley Team Spirit is and this includes five elements that bind us all together as one Gateley: Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do and Working Together. Every year across the group, we recognise members of our team that have gone and above and beyond and have lived these shared values. They are recognised at our annual Gateley Team Spirit awards.

Diversity, inclusion and

well being



Diversity, inclusion and well being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.



We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.



We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions.



Additional Information



If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.