Job Description

We\'re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it\'s the people inside and outside our business that power us. They make us stand out, help us succeed. We\'re ambitious. We\'re growing. We\'ve won awards.

Our Commercial & Marketing team need a Business Analyst with strong stakeholder management skills to join our team in Haywards Heath, West Sussex. If you have a positive attitude and are able to adapt to any situation then we want to hear from you!

In this role you\'ll provide analytical techniques to support the organisation. You will identify and define target states and outcomes, to support the pillar(s) throughout the execution and realisation of business-change.

You\'ll be great in this role if you have:

• Stakeholder management skills, flexing your style to suit the audience
• A positive, can do attitude
• An adaptable mindset, with the ability to manage changing priorities

Whats involved:

• Collaborates with stakeholders involved in strategy formulation and definition of target states
• Review current and target business-states, applying business modelling and analytical techniques (e.g. process mapping, SWOT analysis, options analysis, statistical and database analysis) in order to identify and prioritise gaps
• Provide analytical expertise to support Stakeholders/SME in the definition, documentation and prioritisation of Business Outcomes and themes and their associated benefits
• Provide critical analysis of business outcomes through a variety of techniques, validating and collaborating across teams to refine them into Epics, ready for delivery
• Support the Head-of-Portfolio in the creation and management of the Portfolio Roadmap
• Help resolve competing in-pillar priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
• Instigate, prepare, facilitate and lead meetings, workshops and presentations for a wide range of audiences, demonstrating consistently high qualities of communication and strong powers of influence
• Develop close working relationships with Subject Matter Experts, Heads of Department, Project/Programme Managers and Sponsors to drive decisions
• Document current processes and models to understand inefficiencies or gaps
• Define to-be business processes, supporting change delivery (Project Management, L&D, Legal, Data & Technology, etc)
• Identify and assist in prioritising opportunities to streamline business processes
• Support the roll-out of change within the business pillar(s)
• Contribute to the setting of standards and processes for the Business Analysis Community of Practice and ensure these are adhered to and best practice is followed to support a fully agile change and development environment.
• Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times,
• Any other reasonable duties

Your experience

• Ability to quickly understand the objectives, structures, operations and policies of a business area
• Strong problem resolution, negotiation and influencing skills
• Demonstrable understanding of a range of Business Analysis and Change Management tools and techniques
• Experience in the analysis of business models, capabilities, value streams, business processes, and organisational structures.
• Knowledge of business process management, workflow and integration methods and tools.
• Strong analytical and conceptual skills; ability to create original concepts and theories for a variety of initiatives
• Strong anticipatory, statistical and information analysis skills
• Proven experience of applying business analysis within an iterative and Agile change framework, ideally in a technical products aligned model
• Ideally an Insurance or financial Services background, although other backgrounds will be considered
• Experienced in facilitating change within a business unit, to include defining/re-engineering existing and new processes as well as the development of new services and products
• Knowledge of a structured yet agile approach to delivering analysis and change
• Knowledge of FCA requirements (including TCF)

Skills & Qualifications

• Minimum of 3 years of experience in Business Analysis
• Business Analysis and/or Business Architecture certification/formal qualification is preferred
• Strong analytical and problem-solving skills
• Strong workshop and meeting facilitation skills
• Experienced at building relationships with and managing internal and external stakeholders
• Experience in selecting and executing elicitation techniques such as Interviews, Exploratory Prototypes, Facilitated Workshops, Focus Groups, Observation, User Task Analysis, Wireframing, Documentation study, Surveys and Process Re-engineering.
• Excellent communication and interpersonal skills

Behaviours

• Commercially focussed and results driven
• Self-motivated and enthusiastic
• An organised and pro-active approach
• Ability to work on own initiative and as part of a team
• A flexible approach and positive attitude
• Emphasis on attention to detail and accuracy
• Takes initiative to make decisions
• Strives to drive business improvements to contribute to the success of the business

Are you the person we\'re looking for? If so, we look forward to hearing from you. Apply today!

We\'ve received some great feedback from employees on Glassdoor. Don\'t believe us? for yourself!

What can we do for you?

People first. Always. We\'re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that\'s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you\'ll enjoy, take a look at all our perks in full .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we\'re offering, so feel free to get in touch.

First Central Insurance & Technology Group