Job Description

Job title:

Business Analyst

Location:

Egham, Surrey, UK

Salary:

circa 50,000 per annum (DOE)

Working hours:

35 hours a week, flexible between 8:00am to 6:00pm

Reporting to:

Business Analysis Manager

Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers.

Our solution, Intelligent Shipper, integrates directly into multiple carriers and provides smart and convenient delivery methods such as Tracked, Click and Collect, Locker Boxes, Next Day and more to help retailers and brands scale eCommerce.

As a business, we are continuously striving to be better. We foster an environment that allows our diverse and highly talented team to think, plan and further improve themselves and the software we develop. And we believe this is working, as

91% of our employees said Intersoft is a great place to work!

Job Duties and Responsibilities:

On a daily basis, as a Business Analyst you will be responsible for understanding the business goals that are to be addressed by technology-based initiatives and to assist in the delivery of projects that support Intersoft in achieving these goals. Whilst each project will have its own success factors and require you to leverage a different set of skills, your key toolkit will include requirements & business analysis and strong communication skills (both verbal and written).

Your drive to understand the real needs behind projects (and their success factors), will enable you to ensure that fit-for-purpose solutions are delivered on time and in full within our dynamic environment.

As an experienced BA you will excel at setting and meeting the expectations of your client-base. Working in an agile environment, working with project teams to define stories and derive tasks, using JIRA to monitor progress.

Key responsibilities include:

Work closely with the Projects function to understand project needs

Work closely with Product Owners, Sales and Support teams and end customers to understand customer needs and business drivers

Elicit functional, process and system requirements

Elicit requirements for all aspects of software systems, including user interfaces, system APIs and integrations with third-party APIs

Document requirements as user stories with detailed acceptance criteria

Document acceptance criteria in Gherkin format (Given, When, Then)

Produce diagrams and other documentation as needed to support user stories, such as process diagrams and wireframes

Demonstrate completed work to internal and/or external clients e.g. in end of sprint reviews

Conduct and support super user training/train-the-trainer activities

Provide the link between the customer, development team and any third-party regarding software functionality, throughout the development lifecycle

Quickly understand the business issues and data challenges of different parts of the organisation

Key working relationships:

Developers

Scrum Masters

Testers

Design Lead

Support Team

Sales Team

External Customers

Expected experience & skills:

Demonstrable business analysis experience Experience working in an Agile environment and following the SCRUM framework Extensive experience of defining requirements and user stories in a digital environment, e.g. websites, apps, internal systems Strong facilitation and requirements elicitation skills Experience writing requirements as user stories, with accept criteria in Gherkin format (Given, When, Then) Experience analysing and documenting complex business processes Demonstrable experience working with API-based systems and on systems integration projects Strong communication skills and the ability to adapt style to suit the audience (confident in the delivery of formal and informal documentation and presentations) Ability to produce clear documentation and communication to both technical and non-technical audiences Strong stakeholder management skills and experience of working with challenging stakeholders Experience of both internal and external customer interaction e.g. stakeholder management, workshops

Beneficial skills:

Previous experience in the logistics industry;

Experience using JIRA to write user stories and manage product backlogs;

What we offer:

Fast growing, ambitious company with over 25 years' experience

91% of our employees said that Intersoft is a great place to work!

UK's Best Workplaces and Best Workplaces for Wellbeing 2024 and 2025

Annual performance-based bonus incentives

Real time, 360-degree performance feedback

Full private health insurance through our healthcare partner, Vitality Health

Group Life Insurance and Income Protection

BUPA Dental Insurance

23 days holiday, rising to 26 days per years' service + all UK Bank Holidays

Employer pension contributions up to 10%

AIG LifeWorks employee assistance programme (EAP) - 24/7 support for mental, financial, physical and emotional wellbeing

Work-life balance - flexible working and work from home

Professional development including learning and development, individual development plans, formal mentorship programs, professional tuition reimbursement

Regular socials, monthly engagement activities, wellbeing days and more

Paid time off when you are physically and mentally unwell

Intersoft's Climate Positive Workforce initiative aims to offset employee carbon emissions and mitigate their impact on the environment. For each employee, ten trees are planted monthly through Intersoft's environmental partners Ecologi.

Intersoft promotes equal opportunities and embraces diversity. Our success lies in cutting-edge technology, a talented team, and the ability to stay one-step-ahead of the delivery process.

Job Types: Full-time, Permanent

Pay: From 50,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Enhanced maternity leave Flexitime Free flu jabs Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Paid volunteer time Private dental insurance Private medical insurance Referral programme Shuttle service provided Transport links Work from home
Work Location: Hybrid remote in Egham TW20 9AH