Job Description

Reports to:

Head of Projects

Shift pattern:

Monday - Friday, flexible between 08:00 - 18:00, to be agreed with the Line Manager

Location:

Hybrid - a balance of home working and working from ouur Manchester or Ellesmere Port (Cheshire Oaks) as and when required

Contact:

Permanent

Salary:

Competitive salary plus additional benefits

A bit about us

We're the foundation brand bringing together our three companies, Lime, Calrom & Aviate, all with unique services to the travel trade. This position sits in Calrom - here's a little more on each brand's speciality:

As a fast-growing SaaS company, Calrom has a proven record of delivering innovative software for international airlines.

Lime are the British Airways experts, providing the airline's best fares to the travel industry with a number of unique benefits. Aviate was founded in 2009 with the purpose of offering the best flight content to tour operators. They now encompass multiple brands with a broad offering, all with their customers in mind.
This role is part of Calrom's busy Project Delivery team. We're a driven and motivated team with the ultimate goal of delivering products that are fit for purpose. We do this by providing frameworks, standardized processes, and assistance to all stakeholders across the business, with a cohesive approach that helps our projects move forward with ease!

To support your personal development, the team and wider company are dedicated to providing plenty of training opportunities and helping team members flourish in their roles.

The role:

As part of the growth in our Calrom Groups team, we are looking for an experienced Business Analyst with a passion for analysing, determining, and defining our customers' business requirements and delivering products that are truly fit for purpose.

You will work closely with our Head of Projects, Head of Product, and the rest of the Calrom Groups team in gathering, understanding, assessing, documenting, and communicating the business needs of our customers to the wider implementation team.

Tasks & responsibilities include:

Uncover and elicit the real business problems & goals from the stated customer intent using multiple methods, including questions, meetings, interviews, document analysis, workshops, and other means Critically evaluate the information gathered from multiple sources, reconcile conflicts, and distinguish true needs rather than user preconceptions Communicate and collaborate with external and internal customers to deliver the necessary artefacts, including business requirements documents, user stories, use cases, flowcharts, functional specifications, and system documentation Model business processes, map business workflows, and communicate processes clearly, thoroughly, and efficiently Perform gap analysis, producing relevant artefacts to communicate the outcome effectively Collaborate with the project management, technical management, subject matter experts, and system architects to establish business cases Build a deep understanding of our business, products, services, and customer needs to assess new requirements fully, ensuring to contribute to the overall product roadmap and deliver real customer value Work with the project team to review and assess test failures and determine whether those result from a misunderstanding of the business requirement, require changes to the business requirements, or require other mitigation efforts.

We think you'll be a great fit if you have:

A technical background, to enable you to understand the demanding technical & business environment within which our systems operate Travel-related background desirable Knowledge of software methodologies An inquisitive mind and desire for continuous learning The ability to work in a fast-paced, ever-changing environment Self-motivation and a delivery-focused mindset The ability to think critically and problem solve regarding systems, products and services to successfully deliver a positive outcome Strong communication skills to encourage and influence our external and internal stakeholders
We encourage people to understand our business deeply, so people who have an inquisitive mind and a desire for continuous learning will thrive in our friendly collegiate environment. You will work with a group of highly passionate technology people who want to develop the best systems in their chosen business area.

What you'll get:

33 days annual leave, including bank holidays 6-month probation period Flexible and home working policies. 5% matched company pension contribution Modern offices with great spaces to kick back and relax - there's even an on-site gym and bar in our Cheshire Oaks office Internal training academy to support your learning and personal development. Additional company benefits to support your well-being and happiness

Get to know us more:

Take a deeper look into who we are and what we do by visiting https://www.travelinnovationgroup.com

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Free parking Gym membership Health & wellbeing programme On-site parking Referral programme Work from home
Work Location: Hybrid remote in Ellesmere Port CH65 9HQ