Job Description

The role of the business analyst is to review, analyse and evaluate Post Office business areas, user needs, business models, workflows and technological systems.

The aim of the role is to assess processes, articulate requirements, produce documentation and provide powerful insights to enable relevant stakeholders to make the right decisions.

Working closely with the project manager, project sponsor or product owner, the Business Analyst ensures that project deliverables are clearly defined and understood. This allows for the necessary analysis of requirements, scope and objectives in order to ensure the successful delivery of outcomes in alignment with overall business strategy.

An enterprise wide, holistic view is essential, aiming to increase the adoption of best practice and the standardization of processes in order to reduce cost and unwarranted complexity.

Principal Accountabilities

Leadership and Ownership

• Lead BA work streams - coordinating tasks and activities of business analysts
• Work on more complex or high profile projects
• Ensure that the team works towards delivering business outcomes in support of the Post Office strategy
• Investigate business issues, evaluate actions to improve the operation of the business and document the business requirements throughout every phase of the project lifecycle
• Develop content for business cases which can be referred to throughout projects to assess progress and measure outcomes
• Apply, support, maintain and promote BA best practice.

Qualifications, Experience & Skills

Experience required

• Extensive experience of business analysis in complex business focused change management
• Experience of working with Waterfall methodology
• Familiarity with concepts in Agile, Lean and BPR methodologies and frameworks
• Experience with tools such as MS Visio, Excel
• Familiarity with relevant platforms and tools e.g. Jira, Service Now Qualifications required
• BCS Diploma in Business Analysis or other recognised BA qualification (desirable)
• LEAN Six Sigma Green or equivalent experience

About Post Office

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country\'s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We\'re the UK\'s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK\'s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That\'s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we\'re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We\'re here, in person, for the people who rely on us.

Our Ways of Working underpin everything we do, they are the \xe2\x80\x9cHow\xe2\x80\x9d of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!

The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.

Post Office