Job Description

Permanent



Remote



People. Not just lawyers



We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law.



We are looking to recruit an experienced Business Analyst to join our expanding, innovative IT Team.



This is an important position within the IT department, gathering requirements from key stakeholders throughout the business, documenting them in a clear and standardised way and ultimately writing user stories to communicate these to delivery and development teams. A successful business analyst will have a natural curiosity to get to the root cause of requirements and will have a keen eye for detail.



This is what the Hiring Manager, Kate, says about the role.



"It's a great time to join HF and our award-winning technology team as the business continues its growth, diversification and transformation. In this role you will be working with senior stakeholders within IT and across the wider business on a daily basis, providing you with the opportunity to influence strategic decisions and propose innovative approaches to make a real impact to the future of HF. What are you waiting for? Join us today!"



What will you be doing?



Performing standard business analysis activities from gathering requirements to communicating these to the delivery teams. A successful business analyst will analyse, question, prioritise and document business requirements and will ultimately write user stories for the development and delivery teams.



Main Responsibilities

Requirements Gathering:

Business analysts are responsible for collecting business requirements through stakeholder interviews, workshops, and research with independent time management and stakeholder communication. A natural curiosity to understand the problem rather than the symptom is key.

Requirements Documentation:

Business analysts document and manage requirements with clear MoSCoW prioritisation. Process maps and other supplementary documentation are also vital to effectively communicate with stakeholders and development teams alike. Business analysts must be able to track and monitor backlogs across projects and phases.

User Stories and Backlogs:

Business analysts are the primary creators of user stories to represent requirements in a way that the delivery and development teams can design/implement an effective solution and know how it will benefit the user. Standard user story templates are used within a structure and hierarchical backlog.

Agile/Scrum/SAFe:

Business analysts are agile advocates within the teams and understand the importance of smaller stories, relative estimations and working within sprints. We use SAFe methodology, so an appreciation for Programme Increments and the required preparation is useful.

Collaboration and Stakeholder Management:

Business analysts bridge the gap between the business and the delivery teams, so good interpersonal skills and a desire to collaborate are essential day-to-day. A flexible approach depending on personalities or situations is important, as is the ability to deliver "bad news" - e.g. out of phase items, deprioritised items etc.

Essential skills:

Previous business analysis experience



Experience of implementing software and process solutions



Ability to work with stakeholders at all levels of the organisation



Experience working with agile methodologies



High level of attention to detail



Excellent organisational skills



Excellent written and oral communications skills

Desirable skills:

Experience in case/claims/customer management systems



Experience with financial systems, ideally within a legal environment



Exposure to SAFe, ITIL, SDLC or other project management or IT service delivery methodologies



Exposure to legal or insurance industry



Previous experience using Atlassian Jira



Previous experience driving transformation in agile teams



What's in it for you?



Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success.

You'll enjoy:

25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme

Life Insurance & Income Protection

Private Medical Insurance & Healthcare Cash Plan

Employee Assistance Programme & Digital GP services

Pension Scheme

Electric Car Scheme

Enhanced Maternity, Paternity & Adoption Leave

Hybrid & Flexible Working Options

Discounted Gym Membership & Employee Discount Hub

Flu & Eyecare Vouchers - and more!



What next?



If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touch if we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of our talent pipeline.

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