Job Description

Job Title: Business Analyst

Location: Portsmouth

Department: IT

As part of our corporate strategy, we are on a mission to modernise the business through our digitalisation programme. We now require a versatile Business Analyst to help us understand our processes, uncover opportunities, and support better decision-making across the business.

The role will include defining and documenting current "as is" and "to be" processes across various functions including HR, Retail, CRM and Finance to enable better scoping of systems enhancements and deployment. This will enable us to improve our operations and customer experience through smart, data-driven processes and decisions.

What you'll be doing

Lead requirements gathering and process analysis across business wide IT initiatives. Identify trends, issues and opportunities for improvements

Create reports, dashboards, and presentations to communicate findings and recommendations clearly

Support implementation of new tools, systems, or processes by working with technical and non-technical teams

Monitor key performance indicators (KPIs) and help define success metrics

Perform market research or competitor analysis when needed

Help bridge the gap between business needs and technical solutions

Provide light project management support where required

What we're looking for

Extensive experience in a business analysis, data analysis, or similar role

Strong analytical, problem-solving, and critical thinking skills

Proficiency in o365 and familiarity with BI tools e.g. Power BI and Process Modelling tools

Good communication and documentation skills

Comfortable working in a fast-paced, team-oriented environment

Basic understanding of databases, CRM, or ERP systems

Project management or process improvement experience

Who we are

We are Wightlink. We are Captains, Baristas, Accountants, Engineers, Cleaners, Port Operators Technicians and many more

We've been carrying people across the Solent for over 160 years and things have changed a lot in that time. Bigger ferries, more passengers, quicker crossing times - but some things remain the same; not least our dedication to providing the best service possible and our passion for the Isle of Wight.

Our mission is to be the easiest way to cross the Solent with outstanding customer service and we're always looking for outstanding people who can help us deliver on it. We're an equal opportunities employer with a strong focus on diversity and inclusion. Safety is at the heart of everything we do, and we're backed by some of the world's leading investors.

We take our commitment to the environment seriously and you can play a part in helping us achieve our goals. We already operate England's first hybrid energy ship, Victoria of Wight, and have implemented a wide range of initiatives to protect the sea, land and air that surround us. With big plans for the future, it's a great time to join us - we've pledged to further reduce our carbon emissions significantly over the next decade.

We're often asked why it's so great to work at Wightlink. Perhaps it's because we offer:

A competitive salary

33 days pro-rata annual leave

Clear and supported career progression

A generous pension scheme

Concessionary ferry travel for you and your family

Discount on food & drink as well as exclusive discounts at a range of Island and Mainland businesses

Free parking

A chance to make a difference to the communities that depend on our lifeline service

Job Types: Full-time, Permanent

Pay: 50,000.00-55,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free flu jabs Free or subsidised travel Free parking On-site parking
Work Location: In person