Job Description

At VIVID, we're embarking on an ambitious digital transformation programme to enable our new mission and to continue to drive forward with more skill and determination than ever before .
We're investing in leading technologies to support our customer engagement strategy, create improved working for our staff, and deploy innovative solutions to improve the way our customers manage their homes. We are at the beginning of this exciting journey, initially focusing on CRM but extending to cover all core business process areas. We are looking to grow our business analysis team to work on this transformation programme alongside our product owners, business sponsors and partners.
We're recruiting for a talented and experienced Business Analyst to join our team. This a permanent position, working 37 hours a week, with the flexibility of a mix of home and office working - our technical delivery teams are based out of our Portsmouth office.
One of our key values is to be a modern and vibrant workplace. We're keenly aware that the world has changed and working predominantly remotely is becoming the norm. With the ambition of this transformation project, and the need for proximity to the business and to work within a project team the successful candidate will understand the need to be flexible with working in the office where required.
Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here's the facts about the role:
As a business analyst your role will be to work as part of a project team to gather and document business requirements, to define to-be processes, support change delivery and act as the link between the business and delivery teams. You'll run workshops to undertake 'as-is' and 'to-be' process mapping with process owners, SMEs and other stakeholders, providing guidance. And will challenge, recognise, develop and recommend improvements to processes and systems. As business analyst you'll develop and monitor improvement plans and provide support for reviews whilst always challenging the status quo and existing practices and advocate new approaches and ways of working.
Ideally you'll have at least 2 years experience as a Business Analyst and hold a qualification in business analysis techniques or have equivalent experience. You'll demonstrated knowledge of business analysis techniques and processes. Experience of working on a CRM project and/or having experience of working on a MS Dynamics project would also be a bonus.
Having worked in a project and change environment. You must be able to relate well to other professional disciplines and have excellent communication and negotiation skills. You'll work productively in a team environment and be a good problem solver with a strong customer service orientation.
1st stage interview will take place WC 19 January 2026
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers.
We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.
This is summed up in our vision "More homes, bright futures".

Skills Required