Job Description

Current Vacancy:

Business Analyst - Care Division

Job Type:

Permanent Full Time 37.5 hour per week - Monday to Friday

Location:

Remote

Reporting to:

Head of PMO and Continuous Improvement

ABOUT US

We are a well-established and trusted health economy partner, saving millions for reinvestment in health and social care through our Workforce, Financial and Care businesses.



We are dedicated to improving the health economy through expert advisors, established technology, and best practice process improvement. Our work has also been recognised with numerous HR and Finance industry awards.



All our employees work from the comfort of their own home. We now have over 400 employees based across the length and breadth of the UK, enjoying the flexibility of working remotely.



We are proud to say that we are currently the:

13th Best Large Company To Work For in the UK

12th Best West Midlands Company To Work For in the UK

3rd Best Consultancy To Work For in the UK

We are a

3-star (out of 3) rated company

by Best Companies, recognising Liaison Group as a

'

World-class Company to Work For'

.

The passion and authenticity of our people are core to developing lasting partner relationships that deliver on expectations and achieve success.

JOB SUMMARY

Are you passionate about driving innovation and improving systems through data and analysis? Liaison Care is seeking a

Business Analyst

to join our dynamic team and play a key role in shaping the future of our services.



As a

Business Analyst,

you will be instrumental in enhancing the analytical efficiency and delivery of Liaison Care's innovations. You will work closely with stakeholders to gather requirements, analyse business processes, and support the implementation of technical solutions that improve performance and productivity.



You will also contribute to wider analytical and data initiatives across the Care Division, helping ensure programs are delivered on time and to a high standard.

PRINCIPAL TASKS & ACTIVITIES

Including but not limited to:

Requirements Gathering: Collaborate with stakeholders to gather and document business requirements and initiatives.


Process Mapping: Support the visualisation of current workflows and identify opportunities to optimise performance and efficiency.


Gap Analysis: Assess discrepancies between current and desired outcomes and develop strategies to bridge the gap.


Solution Design: Work closely with the innovation team to design solutions that meet business needs and improve system usability.


Metrics Development: Create key statistics, metrics, and reports to measure solution success and monitor ongoing performance.


Data Analysis: Analyse trends and activity metrics to uncover insights and identify areas for improvement.


Change Management Support: Communicate improvements effectively, deliver training sessions, and ensure smooth transitions to new systems.


Stakeholder Collaboration: Work with Product and System teams and other stakeholders to share updates and report into relevant forums.


User Acceptance & Benefit Tracking: Manage and record user acceptance of solutions and report on the benefits of system improvements.

EXPERIENCE, SKILLS & COMPETENCIES

Experience



Essential:



Experience of delivering business analytics in relation to software solutions.


Product and service development experience from inception to business as usual, including requirements gathering and refinement.


Experience of defining and refining solutions that solve business, software, and data problems.


Proven experience of successful technical programme delivery from initiation to closure.


Proven experience of successful application of continuous improvement methodologies to operational processes.


Experience of building service user confidence and developing positive internal stakeholder/user relationships.


Super-user of Microsoft packages and in particular Excel, Word, Outlook, Excel, PowerPoint, CRM.


Experience of supporting team members with a view to empowering and upskilling others.


Experience of providing detailed data analysis, report preparation and collation.



Desirable:



Experience in the Healthcare industry.


Knowledge of the component parts of Continuing Health Care.


Commercial or financial performance experience.


Knowledge of Microsoft Power Platform.



Skills and Competencies



Essential:



Be able to work in a developing and dynamic technical/software arena amid change and continuous improvement.


Produce consistently accurate and high-quality work.


Build effective relationships with internal and external stakeholders.


Ability to multitask and use own initiative to make recommendations and implement changes.


Collaborative approach to team working.


Pro-active attitude.


Ability to identify and mitigate business risks, escalating where appropriate.


Work in an efficient and effective manner.


Effective prioritisation skills and adaptability to meet deadlines.


Must be a self-starter and be used to working from home.



Qualifications & Training



Essential:


Educated to degree level in relevant subject or equivalent level of evidenced experience.


Business Analysis qualification.



Desirable:


MSP/Prince or equivalent project management qualification.


LEAN six sigma, Agile or similar continuous improvement qualification.

OUR BENEFITS

We offer a great package to make sure you feel valued and supported, including:



A competitive salary to reflect your skills and experience. Increasing holiday entitlement , the longer you are with us. A contributory pension scheme Private healthcare and dental insurance Life assurance (4x your basic salary) The option to buy extra annual leave. A Blue Light Card for discounts Gym discounts and salary sacrifice schemes. Income protection to give you peace of mind. Wellbeing programs to keep you feeling your best, including our fun activities like Liaison Latte, company days, coffee roulette, and access to full employee assistance programme. Paid volunteer leave every year.

OUR VALUES

Our values are to work with Care and Honesty, to Inspire and Guide our colleagues and clients.



Care - We are proud to help the health economy save money. We care about people.


Honesty - We operate with the integrity and are honest with ourselves, our colleagues, and our clients.


Inspire - We are at the forefront of health economy innovation.


Guide - We provide guidance to ensure that clients can make the most of every savings opportunity.

HOW TO APPLY

If this sounds like the right fit and you want to work for an award-winning, market-leading company, please apply using the link to our current vacancies page and follow the steps: https://myliaison.jobs.people-first.com/jobs



We are proud to support our colleagues and will offer an interview to any candidate with a disability, should they match the skills and experience required for the role.



Liaison Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We pride ourselves on being a place where we can all be ourselves and succeed on merit.



Liaison Group are committed to the Good Recruitment Campaign and are official signatories for the Good Recruitment Charter.



Thank you for your interest in joining Liaison Group