Job Description

Current Vacancy:

Business Analyst - Care Division

Job Type:

Permanent Full Time 37.5 hour per week - Monday to Friday

Location:

Remote

Reporting to:

Head of PMO and Continuous Improvement

Salary: 50,000 - 60,000 per year (Depending on experience)

ABOUT US

We are a well-established and trusted health economy partner, saving millions for reinvestment in health and social care through our Workforce, Financial and Care businesses.



We are dedicated to improving the health economy through expert advisors, established technology, and best practice process improvement. Our work has also been recognised with numerous HR and Finance industry awards.



All our employees work from the comfort of their own home. We now have over 400 employees based across the length and breadth of the UK, enjoying the flexibility of working remotely.



We are proud to say that we are currently the:

13th Best Large Company To Work For in the UK

12th Best West Midlands Company To Work For in the UK

3rd Best Consultancy To Work For in the UK

We are a

3-star (out of 3) rated company

by Best Companies, recognising Liaison Group as a

'

World-class Company to Work For'

.

The passion and authenticity of our people are core to developing lasting partner relationships that deliver on expectations and achieve success.

JOB SUMMARY

The main purpose of this role is to provide structured input to drive and develop the analytical efficiency and delivery of Liaison Care's innovations and system development. This role will require playing a pivotal role in bridging the gap between clinical and technical teams within Liaison Care, translating complex business and user needs into clear, actionable system and process requirements (supporting the design, delivery, and continuous improvement of innovative solutions that enhance care delivery and operational performance.)



The postholder must possess unique combination of analytical expertise, communication finesse, and empathy - someone who can effectively engage with non-technical stakeholders to ensure solutions are both practical and user-centred.

PRINCIPAL TASKS & ACTIVITIES

Including but not limited to:

Responsible for requirements gathering collaborate with stakeholders across the Care Division to gather and document business requirements and initiatives. Stakeholder Engagement and Communication: Build relationships with clinical and non-technical users to encourage adoption of new processes and systems. Responsible for process mapping: support the process mapping workflows in conjunction with internal stakeholders to visualise and support current data processes and identify ways in which to optimize performance and efficiency. Responsible for gap analysis: undertake gap analysis exercises to assess discrepancies between the current and desired outcome and develop strategies to bridge the gap effectively. Responsible for solution design: work closely with innovation team to develop solutions to address Care business needs and optimise the productivity and usability of the system. Responsible for metrics development: work with innovation teams to design and develop key statistics, metrics and reports to measure the success of the new solution and monitor on going performance. Responsible for data analysis: conduct analysis and testing of Liaison Care including trends and activity metrics to identify key insights and opportunities for improvement. To support the change management process: To support the Care team to best utilise improvements by effectively communicating with users, undertaking training sessions as necessary and to ensure a smooth and timely transition to the new system. To work collaboratively with Product and System roles and other key stakeholders to ensure that everyone is aware of topical developments and to report into appropriate forums as required. To manage and record user acceptance of solutions and measure to report on the benefit of our systems and improvements.

EXPERIENCE, SKILLS & COMPETENCIES

Experience



Essential:



Experience of delivering business analytics in relation to software solutions Product and service development experience from inception to business as usual, including requirements gathering and refinement Experience of defining and refining solutions that solve business, software and data problems. Proven experience of successful technical programme delivery from initiation to closure Proven experience of successful application of continuous improvement methodologies to operational processes Experience of building service user confidence and developing positive internal stakeholder/user relationships Super-user of Microsoft packages and in particular Excel, Word, Outlook, Excel, PowerPoint, CRM Experience of supporting team members with a view to empowering and upskilling others Experience of providing detailed data analysis, report preparation and collation

Desirable:



Experience in the Healthcare industry Knowledge of the component parts of Continuing Health Care Commercial or financial performance experience Knowledge of Microsoft Power Platform and associated systems

Skills and Competencies



Essential:



Be able to work in a developing and dynamic technical/software arena amid change and continuous improvement Excellent interpersonal, communication, and influencing skills across all levels Produce consistently accurate and high-quality work Build effective relationships with internal and external stakeholders Ability to multitask and use own initiative to make recommendations and implement changes Collaborative approach to team working Pro-active attitude Ability to identify and mitigate business risks, escalating where appropriate Work in an efficient and effective manner Effective prioritisation skills and adaptability to meet deadlines Must be a self-starter and be used to working from home

Qualifications & Training



Essential:


Educated to degree level in relevant subject or equivalent level of evidenced experience. Business Analysis qualification.

Desirable:


MSP/Prince or equivalent project management qualification LEAN six sigma, Agile or similar continuous improvement qualification

OUR BENEFITS

We offer a great package to make sure you feel valued and supported, including:



A competitive salary to reflect your skills and experience. Increasing holiday entitlement , the longer you are with us. A contributory pension scheme Private healthcare and dental insurance Life assurance (4x your basic salary) The option to buy extra annual leave. A Blue Light Card for discounts Gym discounts and salary sacrifice schemes. Income protection to give you peace of mind. Wellbeing programs to keep you feeling your best, including our fun activities like Liaison Latte, company days, coffee roulette, and access to full employee assistance programme. Paid volunteer leave every year.

OUR VALUES

Our values are to work with Care and Honesty, to Inspire and Guide our colleagues and clients.



Care - We are proud to help the health economy save money. We care about people.


Honesty - We operate with the integrity and are honest with ourselves, our colleagues, and our clients.


Inspire - We are at the forefront of health economy innovation.


Guide - We provide guidance to ensure that clients can make the most of every savings opportunity.

HOW TO APPLY

If this sounds like the right fit and you want to work for an award-winning, market-leading company, please apply using the link to our current vacancies page and follow the steps: https://myliaison.jobs.people-first.com/jobs



We are proud to support our colleagues and will offer an interview to any candidate with a disability, should they match the skills and experience required for the role.



Liaison Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We pride ourselves on being a place where we can all be ourselves and succeed on merit.



Liaison Group are committed to the Good Recruitment Campaign and are official signatories for the Good Recruitment Charter.



Thank you for your interest in joining Liaison Group