Job Description

Business Analyst - SaaS, Travel Tech
Hybrid - Ellesmere Port - 1 day a week in office
Permanent | 40,000 - 45,000 + Benefits
Are you a Business Analyst with a solid technical background who would be motivated to make a real impact in a tech-first business?
Applause IT are hiring for a growing SaaS business that's shaping the future of airline and travel software. As part of their project delivery team, you'll be working on products used globally by some of the biggest names in the travel industry.
As a Business Analyst, you'll take ownership of gathering and analysing customer requirements, documenting user stories, mapping workflows, and working closely with technical teams to ensure products are truly fit for purpose. You'll play a key role in driving the roadmap forward, uncovering the real business problems behind customer requests, and delivering value to a fast-paced, ever-evolving sector.
What you'll be doing:

• Work closely with product and development teams to define user stories and business requirements
• Conduct stakeholder interviews, workshops, and document analysis
• Model business processes and perform gap analysis
• Collaborate with project managers and architects to build business cases
• Assess test failures to determine business impact and necessary changes

What we're looking for:

• Strong background in business analysis with a technical edge
• Experience in SaaS or travel-related sectors preferred
• Familiarity with Agile and software delivery methodologies
• Analytical mindset, strong communicator, problem-solver
• Able to thrive in a fast-paced, agile environment

What's in it for you:

• 33 days holiday including bank holidays
• Hybrid working and flexible hours
• 5% matched pension
• Internal training academy
• Modern offices with onsite gym and bar
• Supportive team with a big focus on continuous learning

This Business Analyst role offers a unique opportunity to work at the cutting edge of travel innovation. If you're passionate about software, data, and delivering meaningful change, this is the one for you.
Click apply now to be considered.

Skills Required