Job Description

Location Birmingham, London, Manchester, Bristol
Working 3 days in the office and 2 days wherever to suit you
Why this job matters
At BT, our Business Analysts are shaping the future of a business that's the UK's backbone and beating heart. If you have experience working on high - value projects this is your chance to make an impact on a scale that your skills deserve.We're changing BT for the better: building the nation's best full fibre and mobile networks, connecting millions of customers with the power and possibility of new technology, and radically simplifying our operational landscape.
Here, you'll be working at the heart of a radical transformation that's touching every corner of our business, driving change that's critical to our growth strategy.
You could be....
Using AI to revolutionise our customer contact model
Working on a new state of the art technology stack
Improving our end to end journey for our next generation security products
Helping with user readiness and go live planning to thousands of BT Agents
And much more...
You'll be leading from the front, influencing big, strategic decisions that will make a meaningful impact on colleagues, customers and communities. You'll connect with senior leaders across the business, increasing your visibility and opening up a wealth of future career opportunities.
What you need
Change on this scale demands a certain sort of analyst. Whether you're a seasoned BA or have worked in a similar role, we need you to convince us that you have these four key qualities:
You're commercially astute and always look at the bigger picture -you weigh viability with measurable benefits to make sure the effort justifies the return and that each decision delivers tangible value.
You put the customer/colleague experience at the heart of every decision - you champion customer/colleague experience and constructively challenge to protect their interests.
You're a brilliant story-teller - you can articulate the why, what and how of proposals and decisions in a way that resonates with stakeholders, winning trust and bringing everyone on the same journey.
You're a self-starter who works independently - you're confident leading from the front, cutting through ambiguity and complexity, navigating setbacks and staying focused, even under pressure and at pace.
Skills and Experience
Proven experience as a Business Analyst with strong understanding of both business-oriented and technical BA practices.
Experience in:
-Requirements management-Business improvement
-Process analysis-Process design
-Analytical approach to problem solving
Deep understanding of working with Agile and Waterfall methodologies, with flexibility to adapt as needed.
Ability to analyse complex business needs and translate them into clear requirements.
Familiarity with tools such as Jira, Confluence, and other BA-related software.
Experience in the telecommunications sector desirable.
Benefits

• 10% on target bonus?
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%?
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.?
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.?
• 25 days annual leave (not including bank holidays), increasing with service?
• 24/7 private virtual GP appointments for UK colleagues?
• 2 weeks carer's leave ?
• World-class training and development opportunities?
• Option to join BT Shares Saving schemes.?

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required