Job Description

Job Summary

The Business and Project Manager will lead the design and delivery of operational and strategic initiatives across the pharmacy. The role is responsible for driving business efficiency, ensuring regulatory compliance, and delivering key service development projects aligned with the organisation's growth strategy.

Working closely with Director and the Pharmacist, the postholder will provide leadership in planning, performance management, and governance, ensuring that pharmacy services meet clinical, commercial, and quality standards.

This role requires analytical, project, and leadership capability. The postholder will directly influence decision-making, manage budgets, oversee strategic initiatives, and ensure the pharmacy's continued compliance and performance improvement.

Key Responsibilities

1. Strategic Planning and Business Leadership

Develop and implement medium- and long-term operational and business strategies that support the pharmacy's expansion, quality, and financial goals. Lead the planning and delivery of pharmacy improvement projects, from business case development to full implementation. Analyse internal and external business trends, interpreting regulatory, economic, and operational data to inform strategic decisions. Advise on policy, risk management, and strategic direction. Lead the pharmacy's business continuity and risk management framework, ensuring readiness for audits and regulatory reviews.

2. Project and Service Development

Manage pharmacy projects concurrently, including digital transformation, workflow optimisation, and service redesign. Define operational and project scopes, budgets, timelines, and measurable outcomes, ensuring accountability at all stages. Lead change management programmes to embed new processes and technologies across the pharmacy team. Coordinate collaboration between departments, suppliers, and regulatory bodies to ensure successful project delivery. Evaluate impact and return on investment, producing performance and improvement reports for leadership review.

3. Compliance, Governance, and Quality Oversight

Oversee regulatory compliance with GPhC and NHS frameworks, ensuring all operational and governance standards are met. Design and implement internal audit systems to monitor adherence to policies and quality metrics. Lead on risk assessment and mitigation, preparing reports for management and external bodies. Develop and review SOPs, policies, and business procedures to maintain operational integrity. Support quality improvement initiatives, ensuring lessons learned from audits and incidents inform ongoing practice.

4. Risk Management and Assurance

Maintain the pharmacy's risk register, ensuring risks are identified, assessed, and mitigated appropriately. Develop and review Business Continuity and Incident Response plans to ensure service resilience. Lead on policy reviews and ensure all operational procedures align with regulatory and governance frameworks. Monitor key performance and quality metrics, reporting on compliance levels and areas for attention. Support the pharmacy leadership team in embedding a culture of safety, accountability, and continuous improvement.

5. Financial and Resource Management

Prepare, monitor, and report on pharmacy budgets and expenditure. Conduct cost-benefit analyses and identify opportunities for investment, efficiency, or growth. Oversee procurement activities for services, suppliers, and infrastructure, ensuring commercial and regulatory compliance. Lead on financial governance within operational projects, ensuring value for money and audit readiness. Contribute to funding bids, tenders, or partnership proposals that support business growth.

6. Data Analysis and Performance Improvement

Analyse performance data and metrics to inform strategic decisions and identify trends. Develop dashboards and management reports to present actionable insights on productivity, compliance, and business performance. Use quantitative and qualitative analysis to support business case development and strategic planning. Apply evidence-based methodologies to evaluate outcomes and continuously improve pharmacy operations.

7. Leadership and Stakeholder Engagement

Provide operational leadership to teams, ensuring clear direction and accountability. Build partnerships with regulators, suppliers, and partner organisations to enhance the pharmacy's service delivery model. Represent the pharmacy in professional meetings and stakeholder consultations. Communicate complex information clearly to clinical and non-clinical audiences, influencing decision-making and gaining buy-in. Promote a positive, inclusive, and performance-driven work culture aligned with organisational values.

Qualifications and Experience

Essential:

Bachelor's or Master's degree in Business, Project Management, Finance, or a related discipline. Demonstrable experience managing complex projects, budgets, or business operations. Proven leadership experience with accountability for decision-making and delivery of outcomes. Strong analytical and problem-solving skills. Excellent stakeholder management and communication skills.

Desirable:

Experience in a healthcare, pharmacy, or regulated environment. Understanding of GPhC and NHS compliance requirements. Professional qualification in project or programme management (e.g. PRINCE2, Agile).

Personal Attributes

Strategic thinker with the ability to lead and deliver multiple initiatives. Confident communicator, able to influence and negotiate effectively. Analytical and commercially aware, with attention to quality and compliance. Self-motivated, organised, and adaptable to change. Collaborative leadership style and commitment to continuous improvement.
Job Types: Full-time, Permanent, Graduate

Pay: Up to 39,500.00 per year

Benefits:

Flexitime Transport links Work from home
Work Location: Hybrid remote in Otley LS21 1LH