Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Network & Acquirer Solutions team (NAS) is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious problem solvers as we tackle the most imperative initiatives facing the payments industry today.
The Enterprise Payments team within NAS works to deliver scalable, robust, and innovative payment and verification solutions. These solutions support Paying with your Bank, managing supplier and buyer-initiated payments, supporting merchant and banking payments, and even Paying Amex or Amex paying our merchants / bank partners.
These products meet the evolving demands of our business and deliver experiences that power our customers, merchants, and Network Partners most important interactions.
You are collaborative and you thrive on solving complex problems and bringing structure to ambiguity. You can zoom out to connect business strategy to enterprise capabilities, and zoom in to detail when building models or processes. You influence and build alignment across stakeholders, and you collaborate closely with partners across Product & Technology. With proven experience in business architecture and transformation, ideally within payments or financial services, you are motivated with a bias for action and delivery. You are also a supportive people leader, committed to coaching and developing team members to achieve their potential.
Key Responsibilities:

• Collaborate with business partners to define scope, value, and strategic alignment of priorities.
• Define and drive standards for capability and process modelling and support Envisioning team with heat mapping.
• Conduct impact assessments and provide consultancy on EP ecosystems, capabilities, and industry best practices.
• Develop and maintain capability models (L0-L3), value streams, and business blueprints that align to strategic goals.
• Maintain and contribute to the overall capability maturity strategy.
• Lead and develop at least one BA analyst.
• Present complex ideas clearly and persuasively to senior leadership

Minimum Qualifications:

• Strong strategic thinking, problem-solving, and analytical skills, with the ability to clearly articulate complex issues.
• Excellent communication and facilitation skills; able to translate business needs into technical and operational requirements.
• Proven experience in business architecture, business process modelling (L1-L3), and transformation initiatives.
• Familiarity with Agile delivery frameworks (e.g., SAFe, LeSS) and experience working in cross-functional teams.
• Track record of influencing and driving results in a global environment.
• Strong collaboration, presentation, and stakeholder management skills.
• Experience in managing and developing team members, ideally within business analysis or architecture function.

Preferred Qualifications:

• Deep understanding of the payments industry (domestic rails, cross-border, merchant settlement, open banking, direct debit).
• Experience applying industry frameworks (e.g., BIZBOK, BIAN, APQC, ISO 20022).

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required