Job Description

What is the opportunity?
This is an exciting opportunity to support the Managers/Senior Business Manager in the Central South Business Banking Team located in Newry, in the management of a substantial portfolio of Business Banking customers to deliver business growth, provide excellent customer service and to ensure compliance standards are met!
Please note this is a 12 month fixed term contract, located in Newry.
In this role, you will:

• Be a key member of our Business Banking Team and collaborate with colleagues to deliver outstanding customer service in a way that embodies our values
• Keep up to date with Policies & Procedures and ensure compliance with all Regulatory, Operational & Conduct Risk Management requirements for your role
• Take ownership for handling your own performance levels in a manner that delivers successful performance across the key performance areas
• Focus on key satisfaction areas such as Right First Time and understand the implications and impacts of your own decisions on our customers and other business areas
• Support the Business Banking Team in generating positive engagement and contributing to a high performing team

What will make you stand out?

• A good solid understanding of Business Banking and / or Branch Banking.
• Proven experience of working in a customer facing team in a pressurised environment.
• Strong evidence of the ability to follow bank processes and procedures and compliance requirements with a high level of accuracy for example, account opening, credit management
• Proven track record of finding opportunities and engaging with customers on both a reactive and proactive basis.
• Good teammate, evidenced by ability to work collaboratively & supportively with management and colleagues

Essential Qualifications
There are no essential qualifications for this role
More about the team
Business Banking Growth NI is a key part of the NI franchise and is responsible for growing our share of and return from the business market by providing a range of business products and excellent customer service to businesses across NI, through our Business Banking teams.
This is a hybrid role, based primarily at Newry branch. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.
#BOICareers
#LI-HYBRID
Why work with us?
Bank of Ireland prioritises work-life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.
Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies

• One Group, one team - Self
• Customer Focused - Self
• Manage Risk - Self
• Accountable - Self
• Agile - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Skills Required