Job Description

An exciting opportunity has arisen for a motivated and innovative Business Change Facilitator that is passionate about user-centred design to join the Digital Transformation Team. As an integral part of the Digital & Data Directorate in CTM, the team have a rapidly expanding portfolio of challenging and interesting projects, including electronic prescribing and medicines administration, transforming patient contact services and several smaller projects supporting direct care.



Under the guidance of the Head of Digital Business Change & Benefits, the successful candidate will be expected work collaboratively with our people services, operational and clinical colleagues and the wider digital team to support the re-design of services to improve the outcomes of our patients, citizens and families that we serve, as outlined in the Health Board's strategy CTM 2030.



Candidates will be expected to have demonstrable experience of supporting digital transformational change within a healthcare environment. Skills including; excellent engagement and stakeholder management and proven skills in change management and benefits.



As a proactive and positive member of the team, the post holder will play a key role in supporting the implementation of key transformation project objectives which will enable and support the vital work of CTMUHB.



The Business Change Facilitator will ensure that effective communication takes place to end users, the post holder will document business processes in association with clinicians and non-clinicians when implementing systems and facilitate change work as required. To provide business change expertise to implement clinical systems and make sure that the highest of standards of business needs are met by the systems implemented. Responsible for baselining of benefits to support with benefit realisation across the programmes. To deliver the programmes with training and business user support as required.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.



Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.



CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.



Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:



We listen, learn, and improve We treat everyone with respect We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.



At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac



Have an awareness of business/clinical issues and highlight any risks associated with the implementation. Use specialist knowledge and experience to encourage the effective use of clinical and non-clinical information across programme areas. Investigate innovative ways of implementing business change, researching user's preferences and suggesting changes where possible to meet this. Monitor the impact of business change activity and develop an evaluation process in order to evaluate and amend activity where necessary to improve the service offered. Monitor data quality and report back to users encouraging/influencing change in order to increase data quality. Work with the Business Change Manager to support benefit workshops with key stakeholders to undertake benefits identification and definition, baseline benefits and provide ongoing support for continued monitoring of benefits through to realisation.

Welsh Skills Desirable:

This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.