Job Description

We are proud to be

One Team

at East Midlands Railway (EMR). We are passionate about

keeping people safe, delighting our customers

,

doing the right thing

and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful. Nine times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.


We have an exciting opportunity to join #TeamEMR as a

Business Change Manager

.


At EMR we want to proactively

embrace diversity

across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We're therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

About the role

The role will own and develop the overarching Business Change Management strategy and framework for EMR that maximises successful benefits realisation, long term embedment and user adoption of projects. The Business Change Manager has responsibility for driving EMR's Business Change strategy at a Portfolio level, in addition to more tactical change activity at a Project level. The Business Change Manager reports directly to the PMO Manager. The role will provide specialist, tailored support, training and mentoring to the EMR project community to increase overall Business Change Management understanding and capability.

Key responsibilities include:

Accountable for developing and driving the maturity of the EMR Business Change Management strategy across the Portfolio, engaging with all levels of the business from Executives to front line colleagues Manage colleagues in a matrix delivery model to ensure that Business Change activity is completed on programmes and projects on time and to the right quality standard Develop and deliver Business Change activity on the highest complexity projects, including stakeholder management, impact assessments, communications and engagement, training and support models Review, assess and advise on Business Change plans for smaller projects, providing coaching and mentoring where required Develop and deliver the Business Change resource requirement for EMR projects, providing guidance and support for this resource when in the business Provide regular Business Change Management updates to Executives, escalating any risks and issues that require support Anticipate change resistance and create mitigation plans to minimise this Capture data to define and measure key success metrics Support and engage with Leadership, increasing buy-in and driving top-down Business Change activity across EMR Provide coaching and mentoring for project teams through the development of a Business Change Management community of best practice, enabling the upskilling of colleagues

About you

We are looking for someone who has:

Relevant Change Management qualification (e.g. Prosci, CCMP) or equivalent experience required Expert in Business Change Management practices, principles, frameworks and tools Solid understanding of how people go through change and the underlying processes connected to this Demonstrable ability to develop and drive continuous improvement of end-to-end Business Change Management activity across a complex portfolio A self-starter, with the ability to switch between strategic and operational activities, whilst directing and influencing colleagues up to an Executive level Hands-on experience identifying problems at an early stage and creating mitigation plans, sharing these with senior stakeholders Excellent written, verbal and presentation skills as well as being able to communicate at all levels, with supporting knowledge and understanding of MS Excel, Word and PowerPoint Adaptability and flexibility in working in ambiguous situations Ability to work with all levels of an organisation, from front line colleagues to Executives Familiar with Project Management methodologies and phases of the project lifecycle

As well as a competitive salary, we'll also offer you:

An excellent defined benefit pension scheme 32 days' holiday per year, rising to 34 after 2 years Flexible working hours Free First Class duty travel on the EMR network Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER 75% discount on national leisure travel (inc partner and dependants) Friends and Family discounted tickets on the EMR network Various training opportunities Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme ...and many more!

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W

e welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We'll treat your application fairly and assess you for the job based on merit and skills.



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