Job Description

Business Change Partner

Salary: 46,000 - 50,000

Location: Ealing office base with hybrid working

Contract: 9 to 12 month contract depending on start date, 35 hours per week

DBS check required: Basic

About us

We're a UK housing association committed to a new vision - providing homes people love to live in.


With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.


Our 70,000 customers have diverse backgrounds and levels of income and we're here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose - delivering more homes and better services for customers.


We're also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.

Role Overview

We are looking for a

Business Change Partner

to join our fantastic Project Services department. The Business Change Partner will play a critical role in supporting the business through change initiatives to ensure smooth transitions from project to business as usual. This role will also support and engage stakeholders to ensure that changes to people, processes and technology are successfully embedded within the relevant teams across the business.

Key responsibilities:

Build and maintain effective relationships with project sponsors and other key stakeholders Define, evaluate, and improve effectiveness of business processes and procedures to enhance efficiencies, benefits realisation, operational readiness and post go-live activities Conduct impact analysis to assess the potential impact of changes on stakeholders and business processes Develop and implement engaging communication plans to keep stakeholders informed, engaged and enthusiastic Facilitate engaging workshops and meetings to gather feedback, deliver information and address concerns Deliver change management plans, including communication, training, and support activities Collaborate with Business Change Manager and Project Managers to integrate change management activities into project plans Monitor and report to the Change Manager on the progress of change initiatives and adjust plans as necessary Support the design and delivery of training programs to ensure employees have the skills and knowledge needed to adapt to changes. Support the development of support materials and resources, such as user guides, FAQs, and online help Collect and analyse feedback from stakeholders to identify areas for improvement. Challenge current ways of working and seek to improve business readiness and adaption, reviewing the transition process from current to future state Provide subject matter expertise and technical skills in relation to all capabilities with the service/project area, working with peers to share best practice. Ensuring there is a best practice consistent methodology and approach in place for each project Work with the Business Change Manager and other stakeholders to ensure that monitoring and evaluation is undertaken to enable us to track the outcomes and benefits of change initiatives and project outcomes. Able to transfer ownership of this to the business after hyper care period ends to ensure sustained change and benefits

More about you

Educated to GCSE level or equivalent in Maths and English (Grades A- C)
Must hold or working towards a Change Management Qualification Proven experience of working in a high performing team, demonstrating credibility, strong influencing and communication skills, personal drive and ambition to make a difference An excellent communicator with the ability to demonstrate a track record of building trusted relationships with all stakeholders internal and external. Ability to clearly articulate messages across a variety of channels and audiences Strong, proactive problem-solving and analytical skills with the ability to challenge when needed, present problems and recommendations simultaneously Knowledgeable about current best practice in Agile Project Delivery, change management, continuous improvement, with working knowledge of planning and delivering communications and training Proven experience of managing change that include people, process and technology changes at an operational level

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.


We offer a wide range of staff benefits. For this role, these include:

25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family.


We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.


Whatever the role, we want you to bring your knowledge and experience to play your part in improving people's lives.


If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

actively look to attract and recruit disabled people provide a fully inclusive and accessible recruitment process offer an interview to disabled applicants who meet the minimum criteria for the job be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job make reasonable adjustments as required

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk.

A2Dominion is proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us."


Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.