Job Description

About First Consult

First Consult is a dynamic consultancy firm specialising in delivering expert business advisory services and ERP (Enterprise Resource Planning) solutions to domiciliary care providers and care homes across the UK. Our mission is to empower care organisations with the tools, strategies, and systems needed to enhance regulatory compliance, operational efficiency, workforce management, and ultimately, patient outcomes.

Role Overview

We are seeking a highly experienced and results-driven Business Consultant to join our team. The successful candidate will play a pivotal role in analysing client operations, implementing tailored ERP solutions, and advising care providers on strategic and regulatory improvements. This role requires in-depth knowledge of the UK care sector, CQC standards, and digital transformation in health and social care settings.

Key Responsibilities

- Conduct comprehensive business assessments of domiciliary care agencies and care homes to identify inefficiencies, risks, and opportunities. - Design and deliver bespoke consultancy solutions to improve CQC compliance, staff management, record-keeping, and service quality. - Lead the implementation of ERP and digital management systems, including user training and system optimisation. - Collaborate with client stakeholders to align business processes with regulatory and commercial best practices. - Monitor post-implementation performance and provide ongoing support and optimisation advice. - Stay abreast of industry trends, CQC regulatory updates, and digital health innovations to advise clients accordingly. - Prepare detailed reports, action plans, and strategic roadmaps tailored to client objectives.
Essential Requirements

- Minimum 5 years' experience in a consultancy, operational, or transformation role within the UK health and social care sector. - Proven experience implementing ERP or care management software (e.g. CarePlanner, PeoplePlanner, Access Care, Log my Care). - Strong working knowledge of CQC regulations, UK employment practices in care, and operational compliance frameworks. - Excellent stakeholder engagement, report writing, and analytical skills. - Demonstrated ability to lead transformation projects and drive measurable outcomes. - Strong communication, leadership, and training facilitation skills. - Bachelor's degree or higher in Health/Social Care Management, Business, IT, or related field.
Desirable

- Experience with system integration, workforce planning tools, or digital auditing frameworks. - Project Management certification (e.g., PRINCE2, Agile). - Knowledge of NHS Digital standards and interoperability protocols.
Why Join Us

At First Consult, you will join a purpose-driven organisation focused on driving quality and innovation in the care sector. You will be part of a team that makes a measurable difference in how care is delivered, using cutting-edge technology and hands-on consultancy to transform businesses.

Job Types: Full-time, Permanent

Pay: 45,880.00-48,000.00 per year

Benefits:

Casual dress Flexitime Work from home
Schedule:

Monday to Friday
Education:

Master's (required)
Experience:

IT project management: 5 years (required)
Licence/Certification:

PRINCE2 Certification (required)
Work Location: Hybrid remote in Coventry CV1 2DY

Application deadline: 27/06/2025
Reference ID: FCL/BC060625
Expected start date: 21/07/2025