Job Description

The Business Delivery Advisor will provide operational, analytical, and coordination support across the Business Delivery function. The role will work closely with internal teams and external clients to ensure high-quality service delivery, effective contract administration, accurate reporting, and strong stakeholder communication.



This role supports the development and management of business processes, CRM systems, market intelligence, contract monitoring, and performance tracking. It does not carry managerial responsibility, but provides essential operational capacity to ensure efficient delivery within the Commercial Division.



The post supports the Head of Business Delivery in improving systems, processes, reporting, and contract governance to enable sustainable business growth and effective service delivery.

Business Development Support:

Support the Head of Business Delivery in developing and implementing a business development and market intelligence approach.



Assist with identifying new opportunities by gathering insights internally and externally, contributing to pipeline tracking and opportunity evaluation.

Undertake competitor benchmarking, horizon scanning, and research to support strategic decision-making.

Support the ongoing development and adoption of the CRM system across QEF, ensuring data accuracy, user compliance and reporting capability.

Reporting & Performance:

Collate and analyse KPIs and contribute to the production of performance reports for SLT, committees, groups, and boards.



Support workload data collection to assist with resource planning.

Maintain centralised dashboards, trackers, and risk registers for SLAs, contracts, and KPIs.

Support the Company Secretary with responses to FOIs related to business development.

Assist in coordination of the annual ERIC return, including data collation and preparation for Director approval.

Support audit responses by ensuring information is collected and submitted accurately and on time.

Contract & SLA Administration:

Provide administrative support for the effective monitoring and management of internal and external contracts, including QEH SLAs and service contracts.



Support contract set-up, onboarding, reporting, and performance monitoring.



QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.



We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).



In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.



QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.



We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.

Performance Measures & KPIs:

KPIs will be agreed with the postholder and will include:

Quality and timeliness of reporting and data outputs

Positive internal and external stakeholder feedback

Accurate contract monitoring and onboarding support

Effective maintenance of trackers, dashboards and CRM data

Contribution to business development insights and opportunity identification

Embedding QEF values of pride, professionalism, and passion