Job Description

ABOUT TIDE
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE TEAM
The Business Development team are a front-line team, looking to convert as many prospective/cold leads into Tide Members as possible. Their efforts are instrumental in expanding Tide's member base, ensuring that new members fully utilise and benefit from Tide's comprehensive range of products. Through targeted outreach, strategic follow-ups, and personalised engagement, the Business Development team strives to turn every lead into a satisfied and loyal Tide Member.
ABOUT THE ROLE
As a Business Development Executive, you will:

• Be involved in direct engagement with prospective leads face-to-face, either door-to-door or at events
• Approach prospects that have downloaded the Tide app but haven't completed sign-up, and convert them into full-fledged members
• Guide potential members through the signup process, answer their questions, and reassure them that Tide is the best solution for their needs
• Highlight and upsell other Tide services and products that could be beneficial to them
• Work closely with the KYC team to ensure members provide the correct documentation and troubleshoot any issues along the way
• Contact existing members to build rapport, understand their businesses, and upsell relevant Tide products and services to help them thrive
• Use your sales and commercial awareness to source your own leads and convert them into active members
• Spend time coaching leads through the setup process, providing 5-star service as you welcome them to Tide
• Support our partners by onboarding new members from their locations, which can include multiple sites
• Be entirely comfortable with cold calling, emailing, and outreach, and won't need extensive coaching on this

WHAT WE ARE LOOKING FOR
We are seeking a Business Development Executive to join our team. We are looking for an individual with the following qualifications, experience, personality traits, and skills:

• Previous experience in a fast-paced fintech or sales environment
• Previous experience in face-to-face sales or telesales, with a proven ability to meet or exceed targets
• Entrepreneurial and self-starter mentality
• Excellent objection handling skills and the ability to thrive in a target-oriented environment
• Strong verbal, written, and interpersonal communication skills in English
• Experience with CRM systems like Zendesk or similar tools
• A passion for supporting small businesses and an interest in fintech products
• An ability to manage changing priorities and perform in a fast-paced environment
• A positive, can-do attitude with strong problem-solving skills and the ability to work independently

WHAT YOU'll GET IN RETURN

• Flexible working options
• Group Life Insurance
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday with the ability to buy extra days
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Pension contribution
• Spacious brand-new office near Old Street with an all-day snacks bar

TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-RS12
#LI-Hybrid
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.
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