Job Description

Job Role:

Business Development Executive

Reporting to:

Marketing Manager

Team:

Client Relations Hub

Key Relationships:

Business Development Manager, Engineering Team, Procurement Team, Marketing Team, Finance Team, and Projects Team.

Salary Offer:

26,000 - 28,000 per annum + commission

Hague Dental sells, installs, repairs and services dental products (chairs, x-rays etc). It also specialises in providing services for dentists wishing to design, build and fit out a new dental practice. The company has an excellent reputation and has won numerous awards.

At Hague Dental, we place a strong emphasis on continuous training to uphold our commitment to excellence. Every team member is encouraged to pursue ongoing development through structured training and a Personal Development Plan (PDP), helping them set clear personal and professional goals and build a clear roadmap for their growth.

We have an exciting opportunity for an enthusiastic Business Development Executive to join our dynamic team, supporting the Business Development Manager in driving sales of service contracts, dental engineering services, and dental equipment.

Key Objectives:

To monitor service contracts, booking required servicing and ensuring high levels of service to maintain a high renewal rate To proactively book off-site appointments for the BDM Achieve and exceed monthly KPIs through strategic business development initiatives

Person Specification:

Likely to be early in their career or recently out of education Keen to learn, grow, and take on increasing responsibility over time; this role is ideal for someone eager to develop into a Business Development Manager or similar client-facing role in the future Articulate, with good spelling and grammar & an eye for detail. You'll be confident drafting professional emails and handling live conversations Strong geographical awareness to help book and cluster appointments You should have a working knowledge of Excel Comfortable making outbound calls to book appointments A genuine desire to help customers, solve issues, and ensure a positive customer experience Down-to-earth, level-headed, and quick to grasp what needs doing Highly organised with a strong attention to detail Ability to work effectively as part of a team Ability to maintain a positive disposition and be effective at work even when under pressure Possession of a polite, thoughtful, and friendly attitude Ability to meet deadlines

Responsibilities required to meet Key Objectives:

Account Management support Business Development - appointment making for the Business Development Manager Ensure efficient geographical planning Inbound and outgoing calls to potential clients Schedule service bookings for service contract holders Monitor renewal timelines Identify lapsed clients and re-engage old customers Complaint handling Prepare and send out ad-hoc and service contract quotes Set up and manage direct debits Liaise directly with the procurement team to ensure parts and kits are readily available and allocated to servicing jobs Always adhere to the brand standards Handle any complaints where possible and escalate through the appropriate channels when necessary Collect and enter all relevant information on the CRM/ERP system for new customers and update existing accounts. Assist the Client Relations Hub team in busy times with incoming service queries Follow up on engineer visits with service contract holders Attend internal meetings

Own transport is essential as our Horsham office is not on a train or bus route.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Additional pay:

Commission pay
Benefits:

Company pension
Schedule:

Monday to Friday
Ability to commute/relocate:

Horsham RH12 4QD: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person