Job Description

Come and join our award winning B2B team!

We have an opportunity for a 9-month Fixed Term Contract to work as Business Development Support in our Business Hub based next to Gunwharf Quays. You will manage and support the day-to-day requirements of B2B customers. We're looking for someone who possesses great customer service skills and can be proactive with customer contact to increase B2B activity.

What you'll be doing

Manage day-to-day relationships with B2B customers and respond to incoming calls & e-mails

Create and manage all other B2B bookings and amendments as requested by customers

Manage Dangerous Goods bookings in line with MCA regulations

Provide management reporting and data when required

Maintain excellent customer relationships to retain and grow customer accounts through detailed analysis

Support key stakeholders and customers in times when there is a disruption to service

Deliver annual freight and coach forward bookings to a large database

Update and manage customer data through the CRM and in house Carrus booking system

Engage in project work to support the company to achieve its goals

What we're looking for

Successful background in sales and customer service is essential

Excellent organisational skills with an eye for detail

Able to deliver to deadlines with high levels of accuracy

Responsive to requests of stakeholders and customers

Excellent networking skills to build relationships with prospective and existing clients

Strong verbal and written communication skills

Who we are

We are Wightlink. We are Captains, Baristas, Accountants, Engineers, Cleaners, Port Operators Technicians and many more

We've been carrying people across the Solent for over 160 years and things have changed a lot in that time. Bigger ferries, more passengers, quicker crossing times - but some things remain the same; not least our dedication to providing the best service possible and our passion for the Isle of Wight.

Our mission is to be the easiest way to cross the Solent with outstanding customer service and we're always looking for outstanding people who can help us deliver on it. We're an equal opportunities employer with a strong focus on diversity and inclusion. Safety is at the heart of everything we do, and we're backed by some of the world's leading investors.

We take our commitment to the environment seriously and you can play a part in helping us achieve our goals. We already operate England's first hybrid energy ship, Victoria of Wight, and have implemented a wide range of initiatives to protect the sea, land and air that surround us. With big plans for the future, it's a great time to join us - we've pledged to further reduce our carbon emissions significantly over the next decade.

We're often asked why it's so great to work at Wightlink. Perhaps it's because we offer:

A competitive salary

33 days pro-rata annual leave

Clear and supported career progression

A generous pension scheme

Concessionary ferry travel for you and your family

Discount on food & drink as well as exclusive discounts at a range of Island and Mainland businesses

Free parking

A chance to make a difference to the communities that depend on our lifeline service

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: 33,528.00 per year

Work Location: In person