Job Description

:
Business Improvement and Performance Officer
47,532 - 50,574 per annum
We are seeking a dynamic and motivated Business Improvement & Transformation Officer to join our team at oneSource. This is a unique opportunity to make a significant impact by driving service improvements and leading on strategic projects across the oneSource partnership.
Key Responsibilities:

• Support the development and implementation of customer relationship management, performance management, and service improvement strategies.

• Lead and deliver business improvement projects using methodologies like LEAN, Agile, or Systems Thinking.

• Collaborate with stakeholders to identify opportunities for efficiencies and implement evidence-based change initiatives.

• Develop and maintain a business improvement toolkit, providing training and mentorship to staff.

• Promote continuous improvement in customer experience using innovative business practices and the latest technology.

• Create and manage a presence on multimedia platforms to promote commercial opportunities and customer engagement.

• Manage allocated budgets for specific projects and deliver results within agreed timelines.

About You:
We're looking for someone with:

• Strong project management and analytical skills.

• Proven experience in service design, business improvement, or transformation.

• Excellent communication and stakeholder engagement capabilities.

• A collaborative mindset, with the ability to mentor and support colleagues.

What We Offer:

• An exciting role where you'll directly influence organisational change.

• Opportunities for professional development and training.

• A supportive and collaborative work environment.

If you're passionate about delivering meaningful improvements and making a difference, we'd love to hear from you.
Please view JD
closing date: 24th August 2025
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by .
About Us:
The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.