Job Description

Overview and Summary:
Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science--and we've been doing this since 1977.
The Business Management Analyst is responsible for the delivery of client services on an account team. They ares focused on both technical & client handling skills to execute high quality projects and assignments with a high degree of accuracy in a timely manner.
Essential Duties and Responsibilities:

• Review all data submitted by dealers within 24 hours of submission, utilizing validation warnings generated by the Audit Rules process and general automotive accounting knowledge.
• Assess the overall plausibility of submitted figures and recommend the exclusion of results with severe warnings that could negatively impact integrity.
• Present recommended exclusions and reasons to the client for final decision-making on dealer exclusions.
• Assess the most relevant dealer KPIs by department to ensure outliers are explained or corrected.
• Propose recommended exclusions to the client before calculating averages and follow up with excluded dealers during the close process to help them correct their reports.
• Contact dealers with minor discrepancies (who were included in the averages) within one day of averages being available to discuss and improve future submission quality.
• Explain reasons for exclusion in detail to excluded dealers and provide support for improvement.
• Follow a well-defined close date process to ensure timely availability of averages and market alignment, while being flexible to client specifications and market conditions.

Qualifications - Education and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
• Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
• Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
• Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
• Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner
• Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team
• Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
• Information Seeking: Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities
• Initiative: Requires the drive to go above and beyond to improve or enhance job results
• Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy
• Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs
• Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
• Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture
• Interpersonal Understanding: Requires the ability to understand other's feelings and concerns, and to value individual differences in people
• Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructively
• Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers
• Database: Requires demonstrated knowledge of relational database management, including, creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with SQL is required
• Math & Statistics: Requires knowledge of basic descriptive statistics and ability to execute simple statistical analyses, create scatter plots, bar charts and histograms; requires ability to select and apply the right mathematical methods or formulas to solve a problem
• MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and Access
• Technical/Software: Must have demonstrated programming proficiency at the minimum requirement for the role (programming proficiency varies by role and may not be required in certain roles. For those roles where programming proficiency is needed, typical programming languages used may include .NET, VBA, C#, SQL, Java, HTML, SSIS and Open Source)
• Time Management: Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is required
• Sales & Business Development: Ability to identify potential new opportunities from the client and proactively communicate those opportunities to management is required

EDUCATION and/or EXPERIENCE

• University degree required; Finance (i.e. financial accounting, economics/business management, applied math, statistics) from an accredited college or university, or equivalent foreign institution. Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role
• Minimum of 2+ years related work experience preferred
• Language skills: Any additional European language - French, German, Spanish or Italian

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.

Skills Required