Job Description

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Business Management Associate will support strategic and operational initiatives across the organisation. This role involves analyzing business performance, managing projects, and ensuring alignment with company objectives. The ideal candidate is detail-oriented, analytical, and skilled in stakeholder management.
Business Analysis & Reporting

• Monitor and analyze key performance indicators (KPIs) to identify trends and opportunities.
• Prepare regular reports and dashboards for leadership teams.

Project & Program Management

• Assist in planning, coordinating, and executing business projects.
• Track progress, manage timelines, and ensure deliverables meet quality standards.

Financial & Budget Oversight

• Support budgeting, forecasting, and expense tracking processes.
• Provide insights to optimize resource allocation and cost efficiency.

Stakeholder Engagement

• Collaborate with cross-functional teams to drive business priorities.
• Communicate effectively with internal and external stakeholders.

Process Improvement

• Identify gaps in current processes and recommend enhancements.
• Implement best practices to improve operational efficiency.

Risk & Compliance

• Ensure adherence to company policies and regulatory requirements.
• Assist in risk assessment and mitigation strategies.

Qualifications
To be successful in this role you have:

• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• 1-3 years of experience in business management, operations, or consulting.
• Strong analytical and problem-solving skills.
• Proficiency in MS Office Suite (Excel, PowerPoint) and data visualization tools.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Knowledge of financial modeling and business strategy.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Skills Required