Job Description

At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.
Scotland's Railway is part of this large family and covers from the Borders to Thurso at the far tip of the Northeast of Scotland, accounting for almost 20 percent of UK's railway network. It also provides rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services, rural services and the needs of freight customers. Over 2,500 daily services support the needs of communities and business across Scotland and the border to England. We operate the largest suburban rail network outside London which meets the daily needs of customers into Glasgow, Scotland's largest city.
Scotland's Railway provides links between communities and employment, industries and markets. It contributes up to 1.3bn each year to Scotland's economy.
We're a employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone.
Brief Description
In this role, you will collaborate with others across the business to ensure consistent application of change activity across Scotland's Railway and to support how we work and deliver for our passengers and customers. This is a key role which will facilitate and enable strategic business change in accordance with regulations and in support of our strategic business plan.
About the role (External)
Here's some of the responsibilities you will expect to carry out in this role.

• Work closely with finance colleagues to understand how our business plan is delivering.
• Collaborate with industry colleagues to develop business cases and improvement initiatives which will ultimately benefit Scotland's Railway.
• Work with stakeholders to build awareness and knowledge on our business management framework so the framework is used consistently across Scotland's Railway, improving how we operate as a business.
• Provide advice to the team on engaging stakeholders, to build awareness, knowledge and usage of the business management framework.
• Own and maintain a database and build a network of external and internal contacts across Scotland's Railway.
• Document current processes and information exchanges and analyse these to identify opportunities to improve efficiency and/or effectiveness of service.
• Promote usage of the framework, signposting to relevant materials, to build awareness, knowledge and usage of the business management framework.
• Produce regular reports on all activities in the team, including measurement of effectiveness, to drive continuous improvement of engagement activities across the Scotland's Railway.

To excel in this role, we require you to have the following: -

• Degree level or equivalent experience, with high-calibre academic qualifications
• Knowledge of stakeholder management, engagement practices and techniques
• Experience managing stakeholders, and working in a project or change environment
• Some knowledge of Network Rail's operations, or the major principles of Business Management that can be applied from equivalent organisations
• Proven ability to produce high quality, clear and concise written documentation
• Demonstrable experience of building and maintaining online communities, including engagement channels e.g. MS Teams, Viva Engage, Sharepoint sites
• Strong inter-personal skills; ability to communicate effectively with people at all levels
• Proven ability to develop and maintain a wide network of stakeholder contacts
• Commercial exposure in an organisation of similar size to Network Rail

Desirable

• Formal qualification in project or business management would be desirable in
• Detailed understanding of the railway industry, its key business processes and interfaces

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How to apply (External)
Salary: starting at 35,582 and rising to 42,218 per annum
Closing date: Midnight of the 20th November. Late applications will not be accepted.
Click apply now to apply.
You can visit for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail is a and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Skills Required