Job Description

Details

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Reference number

435589

Salary

43,000
Circa
GBP

Job grade

Other

Contract type

Permanent

Business area

MAPS - Customer

Type of role

Business Management and Improvement

Working pattern

Flexible working, Full-time, Homeworking, Job share, Part-time, Compressed hours, Part year, Shift working

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Bedford

About the job

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Job summary

Business Manager

c.43,000 per annum

Bedford

Permanent

Hybrid Working

The Business Manager provides high-level, proactive, and comprehensive support to the Executive Director for Customer, ensuring they can operate effectively across a complex, high-profile portfolio. This role is essential in managing competing priorities, supporting governance processes, and ensuring strategic alignment across the directorate.

Role Overview

You will manage the Executive Director's diary and workload, handle high-profile correspondence, and provide executive support, including preparing briefings and reports. You will also support diary management for two additional Corporate Directors.


This is a dynamic role that requires excellent organisation, communication, and problem-solving skills, as well as the ability to anticipate and respond to challenges in a fast-paced environment.

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.


At the heart of the Money and Pensions Service are our values - caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring

We care about our colleagues and the people whose lives we are here to transform.

Connecting

We will transform lives through our ability to make positive connections.

Transforming

We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."


Our colleague and ally networks encompass LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.

Job description

Key Responsibilities:

Executive Support & Diary Management

Provide high-quality executive assistant support, including secretarial and administrative services. Proactively manage the

Executive Director's

diary, anticipating needs and responding to changing priorities. Oversee and manage correspondence, including filtering and prioritising emails, calls, and meeting requests. Respond to correspondence on behalf of the Executive Director, ensuring timely and professional communication. Ensure the Executive Director is fully prepared for meetings and commitments, commissioning and preparing briefings where required Manage the diaries for two direct reports of the Exec Director

Governance, Performance & Project Oversight

Track actions from key meetings, ensuring follow-ups are completed and escalating issues where necessary. Produce high-quality reports and documents using the full Microsoft Office suite.

Stakeholder Engagement & Communications

Act as a key liaison between the

Executive Director

and senior internal and external stakeholders, including government, regulators, and industry partners. Ensure effective communication and coordination across teams, supporting engagement and alignment. Use initiative, diplomacy, and tact to handle issues, escalating as appropriate.

Person specification

You will need to demonstrate the following skills and experience:

Essential Criteria

Extensive experience in a senior PA/Executive Assistant role, including complex diary management and arranging meetings. Experience attending management meetings to record and chase actions, including preparation of agendas. Proficiency in using a wide range of IT office systems, with excellent PowerPoint skills. Ability to work effectively as part of a team and support cross-functional initiatives. Experience of supporting an Executive Director or equivalent senior leader.

Skills/Knowledge/Abilities

Taking initiative and being proactive to find solutions to problems and improve office efficiency. A strong and enthusiastic work ethic, with a focus on delivering results. Exceptional organisational and time management skills, able to manage competing priorities. Excellent IT skills, particularly proficiency with Microsoft Office packages (Word, Excel, PowerPoint, Outlook). Maintaining confidentiality and a high level of discretion and sensitivity in all matters. Attention to detail in all tasks, ensuring high standards. Ability to work to tight deadlines, under pressure, while maintaining quality. Ability to work independently with minimal supervision. Excellent verbal and written communication skills Ability to work and communicate effectively with executive and non-executive directors, senior staff, and stakeholders. Strong interpersonal skills, able to rapidly build relationships and gain the confidence of others.

Benefits

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Generous Annual Leave - 30 days plus Bank Holidays Pension scheme - contributions matched 2 to 1 (up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Things you need to know

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Selection process details

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Step 1: Submit Your Application

Open: 30/10/2025 , Deadline: 16/11/2025

To apply, please submit the following two documents:

Your most up-to-date CV

Step 2: Telephone Interview

Between 30/10/2025 - 18/11/2025

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

Discuss your experience in more detail Learn more about the role and our organisation Ask any questions you may have

Step 3: Final Stage Interview

Hosted on W/C 01/12/2025

Successful candidates from the telephone interview will be invited to an interview over Microsoft Teams. This stage will include:

A task / presentation A series of competency-based interview questions

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Job Reference:

MaPS01028

Close Date:

16/11/2025



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : sophie rigney Email : sophie.rigney@reed.com
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Recruitment team

* Email : sophie.rigney@reed.com