Job Description

Job Category: Customer Service
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Job Purpose:
The Business Manager is a senior leader who drives alignment of business functions across the leadership team and supports the General Manager with the effective and efficient execution of identified strategic projects for Lucy Electric Energy Services. Ultimately, the goal is to be a significant contributor to the overall success and growth of LE Energy Services by maintaining high standards of operational excellence and fostering a collaborative work environment
Business Overview:
Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.
The Role:
We're looking for an experienced and strategic Business Manager to join our team at Lucy Electric Energy Services. In this key leadership role, you'll act as the right hand to the General Manager, coordinating and aligning our internal functions-from finance and risk to operations-to drive our business forward. You'll be a central figure in ensuring we meet our strategic goals. This includes identifying and resolving operational bottlenecks, driving process improvements, and supporting the General Manager with the delivery of strategic projects that will enhance our profitability and contribute to the overall growth of the business. The ideal candidate is a proactive problem-solver with a strong commercial mindset who can influence and collaborate effectively across all levels of the organization.
Job Context:
The ideal candidate brings proven commercial experience in electrical services, utilities, or infrastructure, with strong knowledge of substation installation and maintenance markets. They possess exceptional organisational and analytical skills, capable of managing multiple priorities, alongside robust financial, negotiation, and leadership abilities. With broad experience working across multi-functional teams and managing matrix relationships, they are well-equipped to drive commercial success and team development.
Job Dimensions:
The role will be based in Thame, Oxfordshire, at Lucy Electric's manufacturing plant and office, with hybrid working option available. The role will report directly to the General Manager of Energy Services.
Key Accountabilities:
Strategic Planning & Operations:

• Develop and implement strategic projects aligned with company objectives
• Monitor and analyse business performance metrics and KPIs
• Identify opportunities for operational improvements and cost optimisation
• Lead cross-functional strategic projects and initiatives to drive business growth
• Prepare and present regular reports to senior leadership

Team Leadership & Management:

• Manage and mentor team members across various departments
• Foster a collaborative and high-performance work environment
• Conduct performance reviews and provide ongoing feedback
• Coordinate with the leadership team to ensure alignment on goals and priorities
• Support recruitment and onboarding of new team members

Financial Management:

• Oversee budget planning and financial forecasting
• Monitor expenses and ensure adherence to approved budgets
• Analyse financial data to identify trends and recommend actions
• Work closely with the finance team on monthly and quarterly reporting
• Contribute to investment opportunities and business cases

Process Improvement:

• Identify and implement process improvements to increase efficiency
• Establish and maintain standard operating procedures
• Lead digital transformation initiatives where applicable
• Ensure compliance with industry regulations and company policies
• Drive a continuous improvement culture throughout the organisation

Risk Management:

• Ensure robust contract governance and compliance with statutory and regulatory requirements
• Track progress on strategic goals, identifying risks driving accountability
• To mitigate risk, ensure the business's compliance with commercial, regulatory & industry standards.

Stakeholder Relations:

• Build trust across diverse teams and geographies
• Design and deliver the communication strategy of Lucy Electric Energy Services

Cross-Functional Collaboration:

• Partner with the leadership team to resolve business operational challenges and foster a collaborative, high-performance work environment. Build strong relationships across diverse teams and geographies to ensure alignment on business priorities.

Communication:

• Develop and execute the communication strategy for Lucy Electric Energy Services, ensuring clear and consistent messaging across the business.

Qualifications, Knowledge, and Experience:
Skills & Competencies:

• Strong analytical and problem-solving abilities
• Excellent communication and presentation skills
• Proficiency in project management methodologies
• Advanced knowledge of Microsoft Office Suite, particularly Excel and PowerPoint
• Experience with business intelligence tools and data analysis
• Strong financial acumen and budget management skills
• Ability to work effectively in a fast-paced, changing environment
• Working knowledge of Microsoft D365 Field Service

Minimum:

• Experience: You have a minimum of 5 years of proven experience in a business management role, ideally within the electrical services, utilities, or infrastructure sectors. Experience with ERP systems (specifically Microsoft D365 Field Service) and business process automation is a plus.
• Qualifications: A technical qualification or relevant experience in electrical power distribution is desirable. Project Management (e.g., PMP) or Six Sigma certification is also beneficial.
• Skills: You possess a strong blend of commercial acumen, financial management skills, and exceptional project management abilities. You are a strategic thinker with a keen eye for detail and can analyze complex data to solve problems.
• Competencies: You are a natural leader with a strong presence, capable of influencing others and driving change. Your excellent interpersonal and communication skills allow you to build trust and work effectively across multi-functional teams. You are adaptable, resilient, and focused on delivering results.

Behavioural Competencies:

• Strong leadership presence and ability to influence others
• Strategic thinking with attention to detail
• Results-oriented with a focus on continuous improvement
• Excellent interpersonal skills and emotional intelligence
• Adaptable and resilient in challenging situations
• High level of integrity and professional ethics

Skills Required