Job Description

About the Role



We are seeking an exceptional leader to join West London NHS Trust as an Operational Effectiveness Manager , supporting delivery of high-quality, efficient, and person-centred care across our borough-based services.



This is a pivotal role at the heart of our new local delivery model, which brings together mental health and community (physical health) services across Ealing, Hounslow, and Hammersmith & Fulham .



Working closely with Borough Clinical Directors, Associate Borough Directors, and multi-disciplinary teams, you will lead on performance, improvement and implementation of change--ensuring services are responsive, equitable, and digitally enabled.



Key Responsibilities



Provide operational and performance leadership across borough services, ensuring safe and effective care.

Translate data into insight, supporting teams to understand performance and drive improvement.

Lead borough-level productivity, digital optimisation, and transformation initiatives.

Support pathway redesign in line with national programmes such as the Community Mental Health Framework and Mental Health Inpatient Quality Transformation Programme .

Ensure robust governance, risk management, and CQC readiness through strong local assurance systems.

Build partnerships with primary care, local authorities, and voluntary sector organisations to deliver integrated, population-based care.



West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.



Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over 500m.



The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.



The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.



The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached



The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.