Job Description

Job Summary

With our existing Business Manager retiring, an exciting opportunity has arisen at the Phoenix Medical Practice for a confident, capable and experienced candidate to help lead the practice forward. This is a pivotal role in our organisation and the right candidate will be able to make a considerable impact to the success of our practice. This is a full-time role with the opportunity to work over 4/5 days. The post is for 37.5 hours per week and on-site leadership is required.

We are looking for an exceptional leader with strong business management skills, particularly in strategic management, compliance management, human resources HR, project management, public relations, financial planning, income generation and budgeting.

Previous NHS experience especially within primary care management is desirable. Those without primary care experience will need to demonstrate transferable knowledge and skills.

Closing date: 22nd February 2026

Main Duties

Provide inspiring leadership to our practice team, fostering a positive, inclusive, and high-performing culture. Oversee HR and people management including recruitment, staff development, well-being, and performance management. Take responsibility for financial management: budgets, payroll, income streams (QOF, IIF, LES/DES, PCN), accounting and business planning. Ensure full compliance with CQC, GDPR, DSPT, Health & Safety, and safeguarding standards. Monitor practice performance using KPI's dashboards and data insights ensuring continuous improvement. Support strategic development, including estate planning and service expansion to meet future population needs. Build strong relationships across our PCN, ICB, and local health networks, representing the practice at key forums. Engage with our patient community through the PPG, digital platforms, and meaningful communication. Work collaboratively with the GP Principal to maintain an efficient, compassionate, and sustainable practice environment.

About us

We are a long-established, patient-focused practice covering the Burham/Wouldham/Eccles area with a current patient list size of 6,150. We pride ourselves on:

A friendly, professional, and supportive team environment. Good staff retention A strong reputation for quality patient care and innovation. A commitment to developing our people and helping everyone thrive at work Strong collaboration with our PCN, neighbourhood teams, and local organisations.
The practice is a member of Malling (PCN) which comprises of five practices. Their aims include providing high quality patient centred healthcare and working with local partners to ensure sustainability for local health services for the future. The practice is also a training practice.

The health and wellbeing of staff and patients is always the main priority, and the partnership is continuously looking at ways of improving both the patient care provided and staff morale.

The practice is an experienced training practice and provides training and development for medical students, doctors at FY2 & ST2 of their training and other allied health professionals.

The team currently includes a GP Principal, 2 salaried GPs, and Advanced Nurse Practitioner, a Prescribing Paramedic, a comprehensive nursing team, practice nurses and health care assistants. The practice also benefits from close working with other allied health professionals including clinical pharmacists, musculoskeletal practitioners, mental health support workers and social prescribers. In addition, the practice has an experienced and skilled reception and administration team.

Interviews will be held on Thursday 26th February 2026

Key Responsibilities

1. Operations & Leadership

- Oversee daily operational performance to ensure smooth delivery of patient services and administrative functions.

- Design, implement and optimise business strategies, workflows, and procedures.

- Work closely with the GP Principal to set and monitor goals for performance, quality, and growth.

- Lead weekly management meetings, prepare agendas, track actions, and ensure follow-through.

- Maintain and update all operational policies, ensuring alignment with the practice vision and regulatory requirements.

- Oversee CQC compliance, Information Governance, and ensure EMIS Web and all digital systems meet security standards.

- Ensure all processes are documented, standardised, and technology-enabled.

- Monitor practice performance using KPIs, dashboards, and data insights, ensuring continuous improvement.

- Foster a culture of accountability, collaboration, and innovation across the practice.

- Act as the primary point of contact for NHS, ICB, PPG, community services, suppliers and other external stakeholders

2. Strategic Growth & Business Development

- Identify new business opportunities, income streams, and partnerships across ICB, PCN, and local organisations.

- Drive performance for all contractual areas including QOF, Enhanced Services, LES, DES, IIF and others.

- Write and submit business cases, bids, and proposals for funding, innovation, estates, and digital transformation.

- Analyse service utilisation and identify opportunities to expand clinics, improve efficiency, or introduce new services.

- Strengthen external relationships with PCN, Kent & Medway ICB, local partners, and commissioners.

- Support long-term organisational strategy, ensuring sustainability and competitiveness.

3. Human Resources & Workforce Development

- Support staff development through coaching, mentorship, and constructive feedback.

- Lead on workforce planning and help design the right staffing structure to meet future needs.

- Strengthen recruitment, on boarding, and retention processes particularly for reception and clinical support teams.

- Monitor team performance using KPIs, structured reviews, and digital metrics.

- Promote a positive working culture focused on quality, teamwork, and accountability.

4. Finance & Performance

- Monitor financial performance, KPIs, activity data, and income streams.

- Deal with the day to day accounting and banking for the practice.

- Work to maximise revenue and reduce avoidable costs.

- Support budget planning, forecasting, and financial analysis.

- Identify and deliver operational improvements that support financial sustainability.

5. Information Management & Technology

- Enhance EMIS Web usage through optimisation of searches, protocols, templates, concepts, and automated workflows.

- Lead digital transformation projects and adoption of health technologies.

- Support and train staff in using IT systems effectively.

- Ensure data accuracy standards and coding quality across the practice.

- Liaise with the ICB on IT procurement, funding opportunities, and digital programmes.

- Develop and implement a simple but effective digital communications strategy to improve patient engagement.

Key Qualities & Skills

- Strong leadership skills with the ability to motivate and develop teams.

- Excellent communication skills, both written and verbal.

- Confident decision-maker who can manage competing priorities with ease.

- Analytical and financially aware, able to interpret data to drive smart business decisions.

- Highly proficient in digital tools, especially EMIS Web, including advanced functions.

- Innovative, tech-enabled problem solver with a growth mind-set.

- Flexible and adaptable to a fast-paced environment with evolving demands.

Person Specification

Experience

Essential

Polite and confident Flexible and cooperative Excellent interpersonal skills Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident and resilient Ability to drive and deliver change effectively Flexibility to work outside core office hours Maintain confidentiality at all times Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Proven problem-solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions If coming from outside the NHS, demonstrable skills in the management of an office and the staff

Desirable

NHS/primary care general practice experience Relevant health and safety experience

Qualifications

Ideally to degree level or equivalent
Job Types: Full-time, Permanent

Pay: 50,000.00-55,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person