Job Description

Premier Medical Centre Wembley About Premier Medical Centre Premier Medical Centre (PMC) is a progressive, digitally focused GP practice serving a list size of 14,500 patients in Wembley. We pride ourselves on innovation, efficiency, and high-quality patient care. PMC is home to GP Automate, a GP-built automation system that transforms workflow efficiency, allowing clinicians and administrative teams to focus on delivering excellent care. We also pioneered the regions Drive-Through Flu Clinics, demonstrating our commitment to proactive, modern healthcare delivery.



We are seeking a dynamic Business Manager to lead operations, drive growth, enhance business performance, and support the strategic development of the organisation. Key Responsibilities 1. Operations & Leadership - Oversee daily operational performance to ensure smooth delivery of patient services and administrative functions. - Design, implement and optimise business strategies, workflows, and procedures.



Work closely with the CEO and management team to set and monitor goals for performance, quality, and growth. - Lead weekly management meetings, prepare agendas, track actions, and ensure follow-through. - Maintain and update all operational policies, ensuring alignment with the practice vision and regulatory requirements. - Oversee CQC compliance, Information Governance, and ensure EMIS Web and all digital systems meet security standards. Ensure all processes are documented, standardised, and technology-enabled. - Monitor practice performance using KPIs, dashboards, and data insights, ensuring continuous improvement. - Foster a culture of accountability, collaboration, and innovation across the practice. 2.

Strategic Growth & Business Development - Lead strategies to grow and sustain the business, including patient list growth, improved service delivery, and operational optimisation. - Identify new business opportunities, income streams, and partnerships across ICB, PCN, and local organisations. - Drive performance for all contractual areas including QOF, Enhanced Services, LES, DES, IIF, Diabetes Level 1 and others. - Write and submit business cases, bids, and proposals for funding, innovation, estates, and digital transformation.



Analyse service utilisation and identify opportunities to expand clinics, improve efficiency, or introduce new services. - Strengthen external relationships with PCN, NWL ICB, NHS PS, local partners, and commissioners. - Support long-term organisational strategy with the CEO, ensuring sustainability and competitiveness. 3.

Human Resources & Workforce Development - Support staff development through coaching, mentorship, and constructive feedback. - Lead on workforce planning and help design the right staffing structure to meet future needs. - Strengthen recruitment, onboarding, and retention processes particularly for reception and clinical support teams. - Monitor team performance using KPIs, structured reviews, and digital metrics.



Promote a positive working culture focused on quality, teamwork, and accountability. 4. Finance & Performance - Monitor financial performance, KPIs, activity data, and income streams. - Work with management to maximise revenue and reduce avoidable costs. Support budget planning, forecasting, and financial analysis. - Identify and deliver operational improvements that support financial sustainability. 5. Information Management & Technology - Enhance EMIS Web usage through optimisation of searches, protocols, templates, concepts, and automated workflows. Lead digital transformation projects and adoption of health technologies. - Support and train staff in using IT systems effectively. - Ensure data accuracy standards and coding quality across the practice. - Liaise with the ICB on IT procurement, funding opportunities, and digital programmes. Strengthen the practices online presence via Google, NHS.uk, and social media channels. - Develop and implement a simple but effective digital communications strategy to improve patient engagement. Key Qualities & Skills - Strong leadership skills with the ability to motivate and develop teams. - Excellent communication skills, both written and verbal. Confident decision-maker who can manage competing priorities with ease. - Analytical and financially aware, able to interpret data to drive smart business decisions. - Highly proficient in digital tools, especially EMIS Web, including advanced functions. - Innovative, tech-enabled problem solver with a growth mindset. Flexible and adaptable to a fast-paced environment with evolving demands. Why Work With Us? - A progressive, supportive, and tech-driven practice. - A leadership team committed to innovation and staff development. * Opportunity to shape the future direction of a growing GP practice. - Exposure to cutting-edge digital health tools including GP Automate. - A chance to play a central role in transforming patient experience and operational excellence.