Job Description

JOB PURPOSE/SUMMARY The post holder provides management support to the CSU or a component part of the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels. The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners.



The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously. Devolved responsibility for both pay and non pay budgets in the CSU Responsible for staff who may work Trust-wide across several disciplines and clinical specialties Assist in the performance management of the CSU Line manage administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal development and performance review Responsible for the procurement of medical and scientific capital equipment Assist in the operational aspects of major service and capital planning Contribute to developing and sustaining capacity and capability in the CSU Lead specific project work on behalf of the General Manager or Senior Leader PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Act as Professional Secretary for the CSU Quality Assurance Group. Support the Lead Governance Pharmacist with assurance of action tracker & agenda planning. Manages the process for the delivery of the agreed performance management framework to effectively monitor the delivery of annual business plan, operational plan and other National Service Frameworks.



To be responsible for the collection and reporting on CSU information for the performance review reports. To manage the M&SE capital programme within Pharmacy services and provide quarterly updates of the programme to Trust HQ. Plan the capital allocation by prioritising equipment needs for the CSU appropriately. To be responsible for administering MMPS meetings.



To identify the information needs for these meetings and ensure that it is sent out in a timely manner to enable managers to prepare themselves to make decisions at these meetings. Manages the process for handling patients complaints by working with pharmacists and managers to investigate problems. Ensuring the timely production of documentation to ensure responses are made by the appropriate deadline in accordance with the standards laid down by Trust policy. Identify any underlying issues and influence future changes to improve service delivery.



Participates in the CSU involvement of patients and representatives groups in service planning and development Responsible for the assurance of responses to PALs through the Datix reports Oversees the CSU Planning agenda and liaises with the Trust designated Planning specialist as appropriate Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign; capacity and demand management; financial planning and quality improvement. Presents proposals to the General Manager to input to the broader strategic debate within the Trust.



Understands the whole systems impact liaising with external partners as appropriate Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation Ensures administration processes support efficient patient pathways Participates in the CSU involvement of patients and representative groups in service planning and development. Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered Participates appropriately in the investigation of complaints On behalf of the General Manager, leads specific project work within the CSU and on cross-CSU issues Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety Assists the General Manager in the development and monitoring of Service Level Agreements for services provided by or to other CSUs Manages agreed budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets Recruits and line-manages administrative and clerical staff across the CSU. Provides leadership of these staff and ensures appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results Assists in disciplinary, grievance and investigation matters Produces reports and proposals, including spreadsheets, some of which are complex and involve bids for additional funding from Commissioners Undertakes audit work to facilitate service improvement and collates and presents research results