Job Description

Are you a customer focussed, Operations Manager who is seeking a new challenge?

Who we are:

Founded in 1977, Planteria has evolved from a small startup into the UK largest interior landscaping company it is today, with an impressive annual turnover of 20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved a 33% year-on-year growth over this period and now employs over 180 staff.


Today, as well as providing stunning planting solutions, we also run a premium corporate floristry service and create impressive project work, from roof gardens to living walls.

The opportunity:

We are seeking to recruit a pro-active

Business Manager (X-mas) who can successfully deliver the annual budgeted sales target for "x-mas", working with a small talented and energetic team of 2 processing orders through an online portal. The order fulfilment is done via a nationwide subcontractor network. In addition to overseeing capacity planning and order fulfilment, you will also be involved in regular sub-contractor reviews including price and service level discussions post X-mas season.

Location & Hours:

The role is offered on an initial fixed term of 12 months, full-time basis (40 hours), based out of our HQ in Henham (CM22 6AA), enjoying a rural location, where lunch is provided onsite daily and ample parking.


We offer hybrid working 1 day working from home per week when possible.

Key deliverables:

Lead a small team ensuring customer focus and order fulfilment Source and manage existing & new sub-contractors Provide quotes for bespoke orders via our sub-contractors Manage online portal for order fulfilment incl. order allocation to subcontractors Run daily sales tracker and put measures in place to maintain on target Carefully plan capacity for individual subcontractors and keep track of capacity limit during order allocation. OOH phone coverage over delivery and collection period (limited time)

Requirements

We welcome applications from the candidates with facilities management, facilities Design, contractor management, supply chain / order fulfilment / logistics and inventory management experience (internally and externally)

Proven experience of managing third party suppliers, order fulfilment demonstrating outstanding customer service Strong excel skills along with related technology Ability to work under pressure with calmness, along with proven ability to meet deadlines and work with strict timescales Excellent problem-solving skills and completer finisher skills Excellent written and verbal communication skills and adept at speaking to a range of audiences Positive attitude and flexibility to adapt to change as require Ability to prioritize workload and maintain a high level of attention to detail. Ability to quickly build rapport and effectively maintain long-term relationships. Excellent commercial awareness to support sales achievement Outstanding team management with a key focus on teamwork
At Planteria Group we live by our values which include Someone who lives the company values:

Humble & Confident, Positive & Energetic, One TEAM', Relentless to Improve, Create WOW

If you want to be part of a flourishing business and enjoy being part of an agile, collaborative team then we want to hear from you!

Planteria promotes equality of opportunity for all as part of our inclusive culture.

Salary: 35-50k Dependant on experience

Benefits

Competitive salary Quarterly company bonus and annual performance related bonus (post probation) BUPA Cash plan Pension 25 days holiday Lunch onsite Parking * Personal development