Job Description

We're hiring a

Business Operations Support Manager

to join our team at

Zeta Compliance Services

, based in Bicester.


This is a newly created role reporting to the Head of Internal Operations. You will provide leadership and strategic oversight to our Planning and Scheduling team, ensuring operational excellence, scheduling precision, and continuous process enhancement, while supporting the organisation's growth and service quality objectives.


This position is well-suited to a confident, highly organised professional with a coaching mindset and demonstrable experience in managing scheduling operations on a national scale.

What you receive for joining us:

We offer a salary of

35,000 to 40,000

per annum, depending on experience, alongside a comprehensive benefits package designed to support both professional and personal wellbeing. This includes private healthcare, an employee assistance programme with a 24/7 mental health helpline, and holistic wellbeing support. You will work a 37.75-hour week and benefit from annual leave that increases by 2 days every two years of service, in addition to statutory bank holidays.

Here's a look at some of the things you'll be doing:

Provide leadership, mentorship, and development to Planning Coordinators responsible for nationwide engineer scheduling, fostering a high-performing and motivated team Oversee scheduling operations, ensuring optimal deployment of engineers, providing support to field-based staff as required, and guiding the team through technological or procedural changes Partner with the Head of Internal Operations to analyse operational challenges, identify root causes, implement sustainable solutions, and refine processes to enhance efficiency Represent the company with professionalism both internally and externally, contributing to continuous improvement initiatives and the achievement of strategic business objectives, while ensuring full compliance with Health & Safety policies

Can you demonstrate experience in some of these areas?

Proven leadership and managerial expertise, with experience in cultivating high-performing teams and driving operational excellence Exceptional communication skills, capable of delivering clarity and influence even under pressure, with a solution-oriented mindset Technologically proficient, adaptable to new systems, and highly competent with operational platforms, planning tools, or CRM systems Energetic, engaged, and strategically minded, with strong organisational acumen and a commitment to making a meaningful impact across operations


If this resonates with you, we encourage you to apply. Even if your experience does not perfectly align, we welcome applicants with diverse skill sets.

Introducing our organisation:

Zeta Compliance Services is proud to be part of Complii, a leading organisation renowned for delivering exceptional safety and regulatory compliance services. With specialist divisions in Electrical, Fire, and Water, we provide an integrated compliance solution.