Job Description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job details Job reference VAC006523 Date posted 20/02/2025 Application closing date 06/03/2025 Location City Hall College Green City Centre Bristol BS1 5TR Salary BG11: xc2xa338,626 - xc2xa340,476. Package Blank Contractual hours 37 Basis Full time Job category/type Revenue and Benefits Attachments
Business Rates Team Leader Job description
Full Time, Fixed Term position to 31 March 2026.
We are looking for a talented, motivated, and experienced Team Leader for the Business Rates team within the Revenues & Benefits service. This is an exciting opportunity to join our dedicated team working in a high volume, performance led and fast paced environment.
About the role
You will:

• Lead and manage a small team, ensuring high-quality service delivery and compliance with policies as directed by the Revenues Manager.
• Oversee billing, collection and enforcement processes addressing any issues promptly.
• Provide support, guidance and training to team members fostering a collaborative and collegiate environment.
• Monitor performance metrics and implement improvements to enhance efficiency.
• Resolve the most complex issues and complaints, providing supervision and advice to staff in the resolution of serious cases by applying relevant legislation and technical knowledge.

About You
You should have excellent people management and communication skills gained through proven experience in a similar role. Knowledge of business rates legislation and processes would be required as would strong analytical and problem-solving abilities.
Why Bristol City Council
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For this role we offer hybrid working arrangements, giving you and the team the opportunity to work in a way that suits you, some colleagues working from home the majority of the time whilst others work mainly from the office. We encourage applications from all locations.
Join us and youll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, youll be working in a supportive environment where youll have the chance to make Bristol a better place and contribute to its future.
How do I apply?
If you share our and are ready to be part of our exciting journey please select the apply button below.
To be shortlisted for interview youll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
For permanent Bristol City Council employees, this post will be a secondment.
For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.
If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.
The closing date for applications is 6th March.
Shortlisted candidates will be invited to interview conducted in March.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
For further information, please refer to the and Person Specification or alternatively, please contact Jo Hunt at
At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from young people, Black and racially minoritised, and Male candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.
Job title Business Rates Team Leader Job reference VAC006523 Date posted 20/02/2025 Application closing date 06/03/2025 Location City Hall College Green City Centre Bristol BS1 5TR Salary BG11: xc2xa338,626 - xc2xa340,476. Package Blank Contractual hours 37 Basis Full time Job category/type Revenue and Benefits Attachments Job description
Full Time, Fixed Term position to 31 March 2026.
We are looking for a talented, motivated, and experienced Team Leader for the Business Rates team within the Revenues & Benefits service. This is an exciting opportunity to join our dedicated team working in a high volume, performance led and fast paced environment.
About the role
You will:

• Lead and manage a small team, ensuring high-quality service delivery and compliance with policies as directed by the Revenues Manager.
• Oversee billing, collection and enforcement processes addressing any issues promptly.
• Provide support, guidance and training to team members fostering a collaborative and collegiate environment.
• Monitor performance metrics and implement improvements to enhance efficiency.
• Resolve the most complex issues and complaints, providing supervision and advice to staff in the resolution of serious cases by applying relevant legislation and technical knowledge.

About You
You should have excellent people management and communication skills gained through proven experience in a similar role. Knowledge of business rates legislation and processes would be required as would strong analytical and problem-solving abilities.
Why Bristol City Council
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For this role we offer hybrid working arrangements, giving you and the team the opportunity to work in a way that suits you, some colleagues working from home the majority of the time whilst others work mainly from the office. We encourage applications from all locations.
Join us and youll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, youll be working in a supportive environment where youll have the chance to make Bristol a better place and contribute to its future.
How do I apply?
If you share our and are ready to be part of our exciting journey please select the apply button below.
To be shortlisted for interview youll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
For permanent Bristol City Council employees, this post will be a secondment.
For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.
If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.
The closing date for applications is 6th March.
Shortlisted candidates will be invited to interview conducted in March.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
For further information, please refer to the and Person Specification or alternatively, please contact Jo Hunt at
At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from young people, Black and racially minoritised, and Male candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.