Job Description

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Business Resilience Partner

aEUR

In this vital role, you'll leverage your expertise in business continuity and crisis management planning methodologies to support and enhance our critical operations. Your efforts will help protect our service's brand and reputation by maintaining and improving our business resilience program, ensuring we're prepared for any disruptive event.aEURaEUR

Contract:

P

ermanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary:

from

51,250

Reporting to:

Business Resilience Manager

London docklands


O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office.


You will assist in preparing for and responding to emergencies, coordinating command teams when necessary, and playing a key role in helping the organi s ation remain operational during impactful events. Working closely with stakeholders across departments such as casework, communications, and IT, you'll support your manager in aligning our practices with industry standards like BCI and ISO 22301:2019, covering planning, operations, performance, and training.aEURaEUR

Key responsibilities

Responsible for supporting the administration of our B usiness C ontinuity (BC) program, including assisting with Business Impact Assessments (BIAs) , p lans including scenario planning , strategies etc) are current and effective. C risis management - Support your manager during a crisis in the effective running on the command teams as appropriate . This could include acting as an administrator/minute taker for Gold or Silver Command during an incident or deputising as Information Lead. You'll assist in the crisis response and help to ensure key items are covered off from our logs and check lists. Develop schedules and materials for BC training/awareness activities to ensure that colleagues are proficient in implementing the ir BC plans. Maintain BC content on our Intranet site and within our tools Support emergency communications with employees and h elp administer our BC support tools such as Clearview and TextBurst . M aking sure our emergency notification capabilities are working R evalidating a range of departmental plans and recovery strategies Partner ing with key stakeholders across business areas including IT and Communications to ensure an overarching BC plan is in place and BC representative across departments to make sure they're familiar with the BC application and they're plans are accurate and up to date Developing and delivering a suite of desktop exercising scenarios to be used for departmental practices related to potential BC situations that are tested regularly as part of a schedule . Work with your manager to ensure accurate and timely information is provided to senior leadership and the Board
To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:

Minimum

Criteria

Proven experience in business resilience and crisis management . Strong knowledge of BCM principles, methodologies, and standards like CBCI and ISO 22301:2019; relevant qualification preferred. Experience conducting BIAs and supporting Business Continuity Plan development. Proficient in Microsoft 365 (Excel, Word, PowerPoint) for reports and presentations.

Desirable Criteria

We would also like you to have the following skills:


Excellent communicator, able to engage all levels, including senior leaders. Strong planning and adaptability in a fast-paced environment. Skilled at building relationships with internal teams and external partners. Calm and resilient under pressure during emergencies.

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy . They set out how we play our PART through P urpose, A mbition, R espect and T rust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values





We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:





25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Employee Assistance Programme Extensive opportunities for personal and career development Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London Extensive Well-being resources including on-site therapists Beautiful and bright London office looking over the Thames and near to mainline stations Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! aEUR

How do I apply?

Write the details of what the individual needs to upload as part of their application.

Applications need to be

submitted

by

23:59 Thursday 31

st

July 2025

Candidates shortlisted candidates will be invited to a telephone call with a member of the Talent Acquisition team


Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!


A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process .


We welcome applications from internal employees, to apply, you must have successfully passed probation and have no live warnings or development plans in place.

We're

proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.


We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints. aEURaEUR


We welcome applications from Black and other ethnic minority candidates, and female candidates , for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.


We are proud to be a Disability Confident Leader . This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need , please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there!


LinkedIn: Financial Ombudsman Service Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us Good luck with your application!