Job Description

Team

Risk and Credit

Location

Holborn Office

County

Central London

Ref #

23239

Closing Date

25-Jul-2025


We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

As the Business Risk & Controls Manager, you will provide 1st Line Risk Management support and guidance for Technology and oversee their Technology risks, ensuring they are managed effectively to provide an AMAZEING customer experience, whilst meeting regulatory expectations. The role sits as part of the wider Business Risk & Controls team and when required this role will also support risk and control activity across the organisation as required.Build and maintain risk relationships with stakeholders, supporting and challenging to ensure effective risk management takes place for the area Day-to-day duties will include working with areas to identify, assess, record and report on risks; understanding associated controls, Issues Under Management (IUMs), Key Risk Indicators (KRIs), audits and actions plans Contribute directly to the monthly risk forums and committees Deliver risk assessments, considering controls, incidents, audits, external threats and make recommendations on risk ratings and remedial actions Support Risk & Control Self-Assessment (RCSA) activity, liaising with key stakeholders to assess and validate the risk position within the function Support the implementation and embedding of the Bank's defined control and testing standards consistently across the business teams you partner with Deliver focused risk "deep dives" to understand thematic risks Act as a risk SME, which involves progressing the risk agenda for areas of responsibility and working with other risk SMEs to ensure cross-business risks are understood, captured and acted on Support the development & production of quality risk MI (KPIs, KRIs & KCIs) available

and utilised to provide senior management with insight on the effectiveness of controls
effectiveness of our management of our most material non-financial risks and underlying control environment

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Proven Technology risk management experience, preferably in financial services Experience of ongoing management of non-financial risk including RCSA, issues, incidents, control testing, risk assessments, policy gap analysis and audit action progression Previous experience of working in a front-line technology or operational role with knowledge of Metro Bank product and services to customers Excellent stakeholder collaboration skills to implement new processes and be able to present and influence at all management levels Experience communicating risk insight and opinions with colleagues across the bank as well experience in risk reporting, MI & presentations Excellent problem-solving skills, combined with the ability to manage multiple priorities Good understanding of the regulatory environment relating to operational risk and compliance and can keep pace and translate the constantly evolving non-financial risk landscape into consumable actions for the business Formal qualifications such as CRISC, CISM, CISA, ITIL, CISSP or Agile would be beneficial but not essential

Our promise to you...

We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!